Order Management - Flow Control

John H. Carter Company, Inc.•St. George, LA

6h•Onsite

About The Position

This role is responsible for managing the order flow, ensuring timely and accurate processing of customer orders. The position requires strong attention to detail, the ability to learn multiple software programs, and adherence to detailed processes. The individual will be accountable for maintaining an accurate backlog and shipped not invoiced report, supporting the accounting department, and upholding Total Customer Commitment (TCC) standards. The job environment is demanding, with routine urgency and pressure for prompt, accurate results, requiring multi-tasking and the ability to manage interruptions. Regular and predictable attendance is essential.

Requirements

Ability to learn multiple software programs.
Ability to follow detailed processes.
Ability to work with production and inside sales.
Ability to support the accounting department.
Ability to uphold JHC TCC standards.
Ability to attend and participate in required trainings.
Ability to procure product and product information.
Team player, works well as a group.
Ability to accurately process and manage sales, purchase orders, and invoicing.
Commitment to prompt, accurate results.
Ability to handle and manage interruptions.
Regular and predictable attendance.

Responsibilities

Receive and handle correspondence from external and internal customers in a timely manner.
Enter purchase orders, expedite deliveries, and communicate order status to customers and/or vendors.
Learn and utilize multiple software programs and follow detailed processes.
Ensure all shipped orders are invoiced and remove invoicing constraints as needed.
Verify that customer-specific requirements are followed.
Collaborate with production and inside sales to ensure delivery deadlines are met.
Maintain an accurate backlog and shipped not invoiced report.
Support the JHC accounting department with problem invoices, returns, and customer account information.
Understand and ensure JHC TCC (Total Customer Commitment) standards are upheld.
Attend and participate in required trainings.
Procure product and product information for customers and Inside Sales.
Process and manage sales, purchase orders, and invoicing accurately.
Handle interruptions and multi-task effectively in a high-pressure environment.