Order Management Customer Service

Garnet River LLC • Halfmoon, NY

3d • Onsite

About The Position

We are currently seeking a Customer Service/Order Management Specialist for a client company that is a global aftermarket supplier, replacement parts and services for heavy-duty industrial gas turbines. On-site presence will be required in their Clifton Park, NY area offices.

Requirements

• Customers receive consistent, accurate, and proactive communication.
• Open Orders data is reliable for internal reporting and customer updates.
• Vendor updates are timely, verified, and actionable.
• Shipment delays, readiness issues, and documentation gaps are escalated early.
• Unverified information is confirmed before being shared internally or externally.
• Outlook: External communication with customers and vendors.
• Excel: Primary tool for order data, tracking, reporting, and workflow management.
• Slack: Internal team communication and quick coordination.
• Asana: Work management, task tracking, and follow-up visibility

Responsibilities

• Provide accurate, proactive order updates using the Open Order Report.
• Communicate readiness, delays, partial shipments, consolidation, documentation status, and pickup timing clearly.
• Track vendor updates, confirm ETAs and required documentation, follow up on overdue or at-risk items, and escalate timeline risks through the Vendor Manager.
• Maintain the Open Orders worksheet as the source of truth for job numbers, PO numbers, order status, vendor ETAs, customer due dates, readiness, and internal notes.
• Review for missing, outdated, or conflicting data; standardize notes; verify unclear details before responding; and surface shipment, documentation, or readiness gaps early.
• Works closely with Warehouse, Accounting, Shipping/Logistics, Vendor Management, and Order Management to align order readiness, payment status, documentation, shipment scheduling, and customer priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed