Order Management Coordinator

Maui Jim•Peoria, AZ

2d•Onsite

About The Position

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~ The overall objective of the department in which this position works is: Efficiently and effectively warehouse and distribute Maui Jim product to all distribution centers and customers both domestically and internationally. Provide outstanding customer service and support to all internal and external customers.

Requirements

High school graduate with 2+ years fulfillment or warehouse experience.
Advanced customer service experience required.
Ability to professionally communicate across all levels of the business
Strong SAP Knowledge
Ability to multi-task and prioritize
Ability to work in a neat and well-organized manner
Ability to take initiative and make decisions
Ability to work in a team environment
Strong ability to identify operational improvement opportunities
Ability to provide outstanding customer service
Positive attitude and behavior
Aloha Spirit

Responsibilities

Prepare hourly batches for picking which includes monitoring tickets for special requests, printing proper labels, accurate pick cart set up, and understanding priorities based on order type and carrier pickups.
Monitor hourly deliveries that have not processed and work to resolve issues.
Review tickets at hourly print to pre-sort display and My Maui orders.
Systematically create waves and batch orders based on order profile.
Create delivery, waves, and transfer orders for drop ship and web accounts.
Print stickers for DC and Luxottica orders.
Assist with set up of special handling orders in terms of proper label printing and pick cart set up.
Work with the supervisor group on managing order flow.
Anticipate potential back-order situations, work with team to quickly bring these to order completion.
Monitor order flow inbox to offer support for orders needing cancelled or reversed for change.
Professionally communicate with Sales Support, Customer Service, and teammates about ship times, order priority, quality, labeling, and accuracy.
Process Shipment Routing, including updating deliveries with routing information.
Responsible for the sticker printing, sort, and set up of materials for Luxottica orders.
Assist with MM conversions and reconciliation.
Provide backup support for order management, picking, packing, and shipping.
Encourage and drive change. Operational excellence is the goal, and there is always room for improvement.
Perform all other duties as requested or required.