Order Management Coordinator

Telabotics • Carmel, IN

4d • Hybrid

About The Position

The Order Management Coordinator works on activities associated with coordinating multiple projects/product lines, order processing activities, and shipment of orders to meet customers’ expectations.

Requirements

• High school diploma required
• Minimum 3 years of customer service experience
• Proficiency with MS Office

Nice To Haves

• associate or bachelor’s degree preferred
• Telecom industry experience preferred
• Oracle Order Management experience preferred
• Ability to navigate within ERP accounting system is preferred, but not mandatory

Responsibilities

• Receive customer orders via email or electronically.
• Review and coordinate shipments based on customer provided information and works with customers on discrepancies or changes of orders.
• Interface with external customers to include, but not limited to, providing updates/status, pricing, stock availability/backorders and answering questions. These types of customers include field engineers, PIC’s Planners, PM’s, contract managers, material managers, etc.
• Process requests for defective replacements and good stock returns.
• Work with designated logistics teams to coordinate shipping/delivery of materials to customer locations.
• Coordinate with multiple internal departments to ensure customers’ needs are satisfactorily met including but not limited to checking on inventory, assembly, and shipping scheduling.
• Daily review inventory and create shipments to strive for the best OTD performance.
• Determine root cause for late delivery and lead improvements to resolve/prevent these causes.
• Prepare responses to requests for quotes based on customer’s needs.
• Review MRP exceptions escalated by internal teams for assigned suppliers and take appropriate actions and correct the discrepancies between Supply and Demand.
• Collaborate with IT to establish and maintain IT goals and objectives for business projects
• Provide backup support for other programs.
• Manage Accounts Receivable responsibilities by troubleshooting and resolving aging customer invoice issues.
• Occasionally engage in conference calls with all departments including customers
• Prepare various sales reports and recaps of shipments, bookings, backlogs and related sales activities.

Benefits

• Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
• 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance
• Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
• Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
• Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED