Order Management Associate
ZF Group•North Mankato, MN
•$51,800 - $65,000•Onsite
About The Position
As a member of the Logistics Team, the Order Management Associate is responsible for processing customer orders and inquiries while maintaining accurate documentation, on-time delivery communication, and strong customer relationships. This role plays a critical part in ensuring order accuracy and customer satisfaction through effective coordination and system use.
Requirements
- High school diploma or GED required
- 2 + years order management experience
- Experience with basic record keeping or order entry activities, or equivalent training
- Ability to read, write, speak, and understand English clearly and professionally
- Strong written, verbal, and listening communication skills
- Demonstrated keyboarding and typing proficiency
- Working knowledge of Microsoft Office 365 and ERP/MRP systems
- Strong organizational skills and attention to detail
- Ability to calculate basic figures such as discounts and collect factual data
- Self‑motivated, personable, and capable of managing multiple priorities
Responsibilities
- Processing phone and written customer orders and inquiries, including ship date requests
- Communicating with customers via phone in a professional and positive manner
- Reviewing EDI orders and updating customer acknowledgments via phone, fax, or website
- Reviewing order changes, delivery availability, and schedule impacts directly with customers
- Documenting customer requirements accurately within the MRP/ERP system
- Verifying order accuracy by matching customer purchase orders with ZF acknowledgments
- Creating delivery notes once orders are complete
- Maintaining hard‑copy open order files and indexing documents into the company imaging system
- Coordinating order discrepancies with Customer Service Representatives and internal stakeholders
- Building rapport with coworkers and collaborating across departments
- Working independently while remaining effective in a team-based environment
- Identifying and recommending product or process improvements that support business goals
- Adhering to all safety rules and company policies
Benefits
- Competitive pay
- Stable day‑shift schedule
- Annual incentive plan
- Paid time off
- 13 paid holidays
- Health care benefits
- 401(k) retirement plan
- Opportunities for training and skill development
- A collaborative, team‑oriented work environment
- A strong safety and quality culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
