Order Management Analyst

Emerson•Stafford, TX

5d•Onsite

About The Position

This role is responsible for ensuring that customer orders and production schedules are aligned to meet contractual delivery dates and optimize customer happiness. The analyst will manage backlog priorities and order execution, track regional backlog aging, identify and review critical issues, serve as the first contact post-sales order, manage customer change requests, and provide phone and email support related to customer happiness. Additionally, the role involves advising customers on shipping/schedule changes, providing expediting and shipping schedule support, ensuring timely response to inquiries, developing professional customer relationships, communicating critical issues, and ensuring delivery commitments are met. The analyst will also liaise on order issues, clear credit blocks with Risk Analyst, and manage production schedules.

Requirements

Bachelor Degree (or equivalent) and a minimum of 2 years of related experience; Five years plus of relevant experience may be considered in lieu of the education requirement.
Strong computer proficiency, solid math skills, and a high level of accuracy working with detailed information; excellent written, verbal, and interpersonal communication abilities
Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail and meeting deadlines
Strong Analytical skills
Proficient in Microsoft Word, Excel

Nice To Haves

Proven ability to effectively communicate and collaborate across cross-functional teams including engineering, marketing, and sales to drive alignment and project success.
Self-motivated and have a positive demeanor
Detail and metric oriented
Ability to work unsupervised and as part of a team

Responsibilities

Managing backlog priorities and order execution; measure site performance of initial order commit dates and accurate discrepancies.
Tracking regional backlog aging, identify and review critical issues focusing on solutions and customer communication.
Serve as first contact post-sales order; manage customer change requests; provide phone and email support related to customer happiness.
Advise customers on shipping/schedule changes; provide expediting and shipping schedule support; ensure timely response to inquiries
Develop professional customer relationships; communicate critical issues and ensure delivery commitments are met.
Liaise on order issues, clear credit blocks with Risk Analyst, and manage production schedules.