Order Handling Specialist

ABB • Pinetops, NC

8d • Onsite

About The Position

This position reports to the Planning & Fulfillment Manager. In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is #LI-Onsite. This role is contributing to the Electrification Distribution Solutions in Pinetops, NC. Main stakeholders are internal and external customers.

Requirements

• High school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

• Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.

Responsibilities

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Implements and maintains customer support processes.
• Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Benefits

• We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED