Order Handling Specialist

ABB•Pinetops, NC

6d•Onsite

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager. Your role and responsibilities In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: #LI-Onsite This role is contributing to the Electrification Distribution Solutions in Pinetops, NC. Main stakeholders are internal and external customers. You will be mainly accountable for: Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. Implements and maintains customer support processes. Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Requirements

High school diploma with at least 2 years of experience in relevant customer support or quality management experience in manufacturing.
Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
Strong communication skills (oral and written).
Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Nice To Haves

Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.

Responsibilities

Provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.
Implement customer support strategy to increase operational excellence and customer satisfaction in the sales process.
Support achievement of established targets by overseeing progress and implementing improvement actions as needed.
Focus on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
Process orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
Implement and maintain customer support processes.
Support in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.