Order Fulfillment Technician

MANTICORP LLC•Cumberland, MD

10d•Onsite

About The Position

The Order Fulfillment Technician is responsible for accurately preparing, packaging, labeling, staging, and documenting medicinal cannabis products for customer and dispensary orders in accordance with Maryland Cannabis Administration (MCA) regulations, METRC requirements, company Standard Operating Procedures (SOPs), and quality standards. This position plays a critical role in maintaining inventory accuracy, ensuring regulatory compliance, and supporting efficient order fulfillment operations.

Requirements

Must be at least 21 years of age.
Must be free from any disqualifying felony convictions.
Ability to read and comprehend detailed instructions.
Ability to wear required personal protective equipment (PPE) for extended periods of time.
Regularly required to stand or sit for an eight to ten-hour shift.
Regularly required to use hands and fingers; reach with hands and arms; stoop; knee, crouch, or crawl; talk, hear, taste and smell.
Must regularly lift and/or move up to 15 pounds, frequently lift and or move 25 pounds and occasionally lift and/or move 60 pounds.
Specific vision abilities required by this job include both close vision and distant vision.
Follow all safety procedures, use personal protective equipment (PPE) as required and needed, report any symptoms or concerns to the manager.

Nice To Haves

Synthesize complex or diverse information, self-maintain workflow and procedures
Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations
Meet productivity standards, complete work in a safe, timely manner; striving to increase workplace efficiency
Observe and follow security procedures and safety protocols.
Consistently arrive at the facility on time ready to work
Contribute to building a positive and productive team environment, build morale to achieve group commitments to goals and objectives, support team’s effort to succeed
Display passion and optimism, inspire respect and trust in co-workers
Focuses on resolving conflict; maintains confidentiality; listens to peers without interruption; remains open to other’s ideas; implements strong proven practices developed by qualified managers and staff
Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Ability to adapt to changing work environments, protocols, and organizational needs and requirements
Readily seek increased responsibility, look for and offer help when needed
Follows instructions, responds to management direction; takes responsibility for own actions, keeps commitments

Responsibilities

Arrive prepared and ready to work at the scheduled start time.
Accurately fulfill customer and dispensary orders according to order documentation and company procedures.
Verify product identity, quantities, weights, labels, and packaging prior to shipment.
Ensure all packaging and labeling comply with Maryland Cannabis Administration (MCA) regulations and company SOPs.
Maintain accurate inventory transactions within METRC and other seed-to-sale inventory systems.
Perform inventory verification and immediately report discrepancies to the Packaging Supervisor.
Complete all required production, inventory, quality assurance, and waste documentation accurately and timely.
Operate packaging and order fulfillment equipment safely and efficiently.
Assist with product staging, transfers, and distribution activities.
Support delivery preparation and logistics operations assigned.
Monitor product quality throughout the fulfillment process and immediately report damaged, mislabeled, or non-conforming products.
Maintain a clean, organized, and sanitary work environment.
Clean and sanitize equipment and work areas according to established SOPs.
Follow all PPE requirements and facility sanitation procedures.
Adhere to all Grow West SOPs, OSHA regulations, and workplace safety requirements.
Work collaboratively with Packaging, Inventory, Logistics, Cultivation, Harvest, and Compliance teams.
Maintain confidentiality regarding company operations, products, and inventory.
Complete all required Zywave training courses in a timely manner.
Perform additional responsibilities as assigned to support operational success.