Order Fulfillment Supervisor

Cresco Labs•Uxbridge, MA

3d•$55,000 - $60,000•Onsite

About The Position

Cresco Labs is seeking an Order Fulfillment Supervisor to join its Massachusetts facilities. This role will oversee the efficient and accurate fulfillment of sales orders in anticipation of their delivery and assist in overseeing Logistics. The Order Fulfillment Supervisor will coordinate routes and schedules for the transport of orders to dispensary customers, under the direction of the Order Fulfillment Manager. This is a cross-facility role, with a home base at Uxbridge, while also overseeing the team in Fall River.

Requirements

Relevant educational background or 1-3 years of experience in Inventory Management, Logistics, Business Administration, Order Fulfillment, or similar
Two years of experience in a position with supervisory/managerial responsibilities with demonstrated experience managing agents and operations
Strong attention to detail and ability to adhere to strict policies and procedure
Well organized and ability to keep deadlines
Works well with all peers
Effective communication skills
Effective time-management skills and ability to multi-task
Ability to work in a fast-paced, changing, and challenging environment
Strong Excel, Word, and general computer knowledge
Requires work around plant material, which could include exposure to plant pollen and/or dust.
Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
Requires ability to lift up to 50 lbs to torso level.
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Responsibilities

Training and onboarding Leads, Agents, and Drivers
Tracking maintenance records for delivery vehicles
Ensuring leads and agents are performing daily tasks correctly and efficiently
Administering coaching and discipline, as needed, partnering with the department Manager or Human Resources where appropriate.
Monitoring WI’s/SOP’s
Implementing and testing new WI’s/SOP’s to increase productivity
Taking daily attendance
Attending weekly meetings with Order Fulfillment Manager to discuss delivery rejections, root causes, countermeasures, and other relevant matters
Conducting daily meetings for Leads, Agents, and Drivers
Recordkeeping of Delivery Rejection log, and Daily Performance log
Problem-solving inventory discrepancies
Keeping track of Order Fulfillment inventory
Approving Timecards
Approving/Denying time off for Leads, Agents, and Drivers
Interviewing potential candidates
Fulfilling Orders
Communicating with Sales, as needed
Oversee the accuracy of manifests for sales orders of finished goods for delivery
Oversee toting and sealing all finished orders for delivery
Delivery schedule
Collaborating with the Order Fulfillment Manager/Sales regarding delivery scheduling
Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests