Order Fulfillment & Studio Assistant at 2BGlass

2bglass•Cameron Park, CA

5d•Onsite

About The Position

2BGlass is a small, family-run glass studio with a big community presence, known for public glassblowing events, a vibrant retail studio, and a growing online community. They carefully pack and ship thousands of handblown pieces to customers across the country. The team moves quickly due to growth and opportunity, and every day brings something different. This role is for someone who enjoys staying active, solving problems, and helping a small business operate at a high level. We are seeking a reliable, self-driven Order Fulfillment & Studio Assistant to support online order fulfillment, inventory organization, seasonal events, and day-to-day studio operations. The primary focus of this hands-on role is ensuring that customer orders are prepared, packed, and shipped accurately, efficiently, and beautifully. You will also help organize products and supplies, maintain the studio and retail environment, assist customers, prepare for events, and provide practical project support to the Creative Director as priorities arise. This is an active, varied position for someone who takes pride in completing work carefully, notices what needs attention, and is comfortable shifting between fulfillment, studio projects, customers, and events.

Requirements

2–5 years of experience in fulfillment, shipping, inventory, retail, studio operations, warehouse support, or a similar hands-on role
Highly accurate and detail-oriented, especially when handling customer orders and fragile products
Able to work efficiently without sacrificing care, quality, or presentation
Calm, organized, and capable of adjusting as priorities change
Self-motivated and able to recognize what needs to be completed without waiting for constant direction
Strong time-management skills and the ability to remain focused across multiple responsibilities
Comfortable learning and following detailed packing, inventory, quality-control, and studio procedures
Process-oriented problem solver who looks for practical ways to save time, prevent errors, and improve workflow
Excellent written and verbal communication
Kind and professional when interacting with customers, coworkers, vendors, and event guests
Confident enough to take initiative while remaining willing to follow direction precisely
Receptive to direct feedback and committed to continually improving performance
Reliable, steady, and willing to step in when the team is busy
Comfortable working in a close-knit, family-run business with open and candid communication
Proficient in or comfortable learning Google Workspace, Excel, Shopify, Etsy, Square, UPS shipping software, and related systems
Reliable transportation for errands and event support
Able to lift up to 40 pounds, climb ladders, remain on your feet for extended periods, and perform light tool work
Comfortable working around and helping care for a friendly shop dog

Responsibilities

Pick, pack, label, and ship online and in-store orders with accuracy, efficiency, and exceptional presentation
Review orders carefully to ensure the correct products, quantities, packaging, and shipping information
Perform final quality control before products are sold or shipped
Prepare products by signing, tagging, labeling, barcoding, and assembling charms and packaging elements
Sort, count, organize, and stage finished products for inventory, display, events, and fulfillment
Receive incoming inventory and supplies and maintain accurate inventory records
Monitor packaging, shipping, office, and event supplies and proactively communicate when items need to be reordered
Help improve fulfillment and inventory systems to reduce mistakes, unnecessary steps, and delays
Assist with UPS pickups, shipping issues, returns, damaged-package claims, and other order-related needs
Keep fulfillment, inventory, retail, and back-of-house areas clean, orderly, stocked, and ready for daily operations
Maintain product displays, pricing, labeling, merchandising, and inventory organization
Greet studio guests, assist customers, answer basic product questions, and complete purchases with warmth and professionalism
Help respond to order-related customer questions and provide thoughtful follow-up when needed
Support product launches, inventory counts, studio organization projects, and seasonal transitions
Maintain a safe and clean environment for our friendly shop dog, including fresh water and general workspace awareness
Participate in required seasonal events and public glassblowing experiences
Assist with event preparation, product organization, packing, transportation, setup, and teardown
Support checkout, inventory replenishment, customer hospitality, and crowd flow during events
Help keep event displays polished, stocked, and organized throughout the day
Remain flexible and solution-focused during busy event periods
Work with the Creative Director to prioritize fulfillment, inventory, event, and studio projects
Provide hands-on assistance with product launches, merchandising, event preparation, and other growth-related initiatives
Complete occasional business and personal errands, including supply pickups, UPS drop-offs, and other time-sensitive needs
Assist with light digital communication, such as creating Facebook event pages or responding to straightforward customer messages
Contribute to shared studio cleaning, including sweeping, mopping, dusting, restroom upkeep, breakroom cleaning, and maintaining common areas
Tend to plants and visual details that help keep the studio welcoming and professionally presented