Order Fulfillment Specialist

Johnson Controls • Lubbock, TX

1d • $44,000 - $53,600 • Onsite

About The Position

As an Order Fulfillment Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

Requirements

• Problem solving
• Proactive
• Agile work in fast paced environment with quickly changing priorities
• Able to manage tasks effectively.
• Active Listening skills
• CRM experience with Salesforce.com
• ERP: SAP
• Attention to Detail
• Microsoft Office Suite experience

Nice To Haves

• Bilingual a plus

Responsibilities

• Monitor inventory levels to order ship from the proper warehouse.
• Manage backorders.
• Maintain ship dates.
• Manage order cancellations quickly.
• Answer calls.
• Handle customer questions concerning shipments, backorders, escalations etc.
• Pull regular reports to manage orders.
• Manage cases in Salesforce.com.

Benefits

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed