Order Fulfillment Specialist Full Time

BJ's Wholesale Club • Springfield, MA

20h • Onsite

About The Position

BJ's Wholesale Club is seeking an Order Fulfillment Specialist to join their team. This role is responsible for performing general warehouse activities, including picking merchandise, moving it to a staging area, using a handheld scanner, and operating equipment. The specialist will also be involved in digital initiatives such as Buy Online, Pick Up In Club (BOPIC), Curbside pickup, Express Pay, and Ship from Club. Team members are expected to carry out job functions, support club policies, and maintain a safe and positive environment. They should act with honesty and integrity, lead with the member in mind, embrace inclusion and diversity, and work collaboratively to achieve goals with speed and agility. The role also involves delivering service excellence to members, resolving concerns, and ensuring a positive member experience by adhering to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), and maintaining Fast, Friendly, Full, Fresh, Clean Club Standards.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Perform general warehouse activities including pulling merchandise from a pick list.
• Move merchandise from sales floor to staging area.
• Use a handheld scanner to verify merchandise counts and update merchandise locations.
• Operate equipment.
• Work within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD - Grand opening look daily.
• Maintain a clean and organized environment, inside the OMNI Space.
• Organize member orders used based on gold standards.
• Clean and maintain storage bins regularly based on safety standards.
• Understand how to access and read production and/or financial performance reporting for your department.
• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) device to pick orders from the sales floor.
• Use handheld scanner device (RF) to verify merchandise.
• Communicate problems with inventory and/or equipment.
• Communicate expired or short-dated items included on pick list.
• Communicate with club team when merchandise needs to be replenished.
• Work with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet all productivity requirements.
• Work with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follow operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Take responsibility for individual performance and work with club leadership on individual performance when metrics are not met.
• Securely package the order in accordance with standard operating procedures.
• Ensure the SFC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and make determination on how to handle (via DDR or Membership desk).
• Maintain all club policies and procedures, including adhering to proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees