Order Fulfillment Specialist
About The Position
We are seeking applicants who are looking for the opportunity to plant roots and grow with a purpose-driven organization. Würk provides an all-in-one workforce management solution to employers in highly regulated industries including but not limited to, cannabis, hemp, alcohol, casino, healthcare and construction. We’ve created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk. Our responsibility is to protect our clients so they can focus on their business. If you are passionate about using your skills and talents to do good, we here at Würk want to meet you! A successful Order Fulfillment Specialist will prepare and ship payroll check packages for clients. On this fast-paced team, the OFS will need to exemplify outstanding customer service skills as well as troubleshooting skills. This role will deliver comprehensive, high-quality support of Würk’s HRIS product line. This position is full time, non-exempt, and is in office.
Requirements
- 1+ years of customer support experience
- Experience troubleshooting technical issues
- Excel skills and aptitude in Microsoft applications
- Interpersonal communication skills, prioritizing, and meeting deadlines
- Ability to lift 20 pounds
- Must reside in the Denver area, as this role is based in-office in downtown Denver, Monday through Friday
- Candidates must have legal authorization to work and be based in the United States to be considered for this role.
Nice To Haves
- Shipping and printing experience preferred
- UKG Ready experience preferred
- Salesforce service cloud or other support ticketing system preferred
Responsibilities
- Printing, sealing, packaging, and shipping live checks to multiple client destinations with a high to near perfect delivery success
- Building and owning processes and procedures around timely fulfillment of check delivery including payroll, manuals, and vendor checks
- Working with equipment vendors to maintain smooth operation of fulfillment machinery including but not limited to MICR and standard printers, mail machines, and pressure sealers
- Place badge orders for timeclocks
- Responsible for weekly new hire reporting
- Maintaining inventory and purchase supplies for the department
- Assisting with office duties
- Assist support team if needed
- Field incoming cases to identify or resolve issues or questions for clients while maintaining customer satisfaction within SLA
- Deliver timely solutions to customers while maintaining customer satisfaction
- Work individually and with a team to solve problems while communicating trending issues and best practices
- Develop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership
Benefits
- Competitive medical, dental, and vision plans
- 100% employer-paid basic life insurance, short term disability, and employee assistance programs
- 401(k) traditional and Roth plans with Employer Match
- Generous PTO, bonus, and stock options
- $400 office equipment reimbursement
- $300/year fitness reimbursement
- Internet reimbursement
- Paid professional development & tuition reimbursement
- Generous referral bonuses
- Paid parental leave
- Remote-friendly work environment
- Paid sabbatical leave program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
