Order Fulfillment Specialist

Technogym S.p.A. • Jersey City, NJ

10d • Onsite

About The Position

We are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales, proactive backlog management, and effective handling of customer inquiries and TECHNOGYM CARE activities.

Requirements

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment.
• Minimum of 2-3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, both verbal and written, with active listening and empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem-solving skills.
• Familiarity with local VAT and fiscal regulations.
• Exceptional time management and resilience.

Nice To Haves

• Fluency in English (preferred).

Responsibilities

• Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.
• Provide a premium customer experience by effectively managing customer journey touchpoints.
• Plan and manage “frictionless” deliveries through the logistic portal, including delivery date management, job assignment, and activity closure.
• Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management.
• Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage.
• Keep the CRM system up to date with relevant customer service information.
• Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries.
• Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed