Order Fulfillment Representative II

Metallus•Columbus, NC

6d•Onsite

About The Position

The Order Fulfillment Representative plays a critical role in ensuring seamless execution from customer order to delivery. This position bridges customer demand with plant operations, managing order accuracy, inventory, production coordination, and logistics to deliver high-quality products on time. The role requires strong analytical skills, attention to detail, and the ability to collaborate across functions.

Requirements

Strong analytical and problem-solving skills
Significant experience with SAP or other ERP system
Knowledge of supply chain, inventory management, and production planning concepts
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced manufacturing environment
Intermediate level or above use in Microsoft Office Suite apps (Word, Excel, PowerPoint, and Access).
High School Diploma or equivalent with five years of experience in materials or supply chain management.
Associates Degree in Business, Supply Chain Management, or related field plus two years of experience in materials or supply chain management.

Nice To Haves

Direct customer contact experience, in sales or customer service.
Experience with plant scheduling.
Inventory management and materials flow skills.
SAP experience.
CORE experience preferred.
Knowledge of and ability to comply with forklift certification.

Responsibilities

Serve as the primary point of contact for customer inquiries related to orders, shipments, and delivery status
Manage and maintain accurate customer requirements and orders within SAP
Resolve discrepancies between customer orders, contracts, and system data
Develop and respond to customer quotations and order-related requests
Analyze customer forecasts and translate demand into production requirements
Coordinate with manufacturing and materials teams to align production schedules with customer needs
Monitor customer schedules and adjust plans to meet changing demand
Understand plant capabilities, capacity constraints, and operational limitations
Monitor and manage inventory levels to ensure continuity of supply
Identify and address supply chain variances and implement corrective actions
Support raw material planning, including expediting orders and managing supplier escalations
Maintain FIFO practices and monitor obsolete or slow-moving inventory
Perform cycle counts and assist with physical inventory processes
Coordinate shipments to ensure on-time and accurate delivery to customers
Oversee packaging, shipping documentation, and compliance with customer and regulatory requirements
Act as the main point of contact for freight carriers and logistics partners
Review and optimize transportation costs and shipping methods
Conduct ongoing analysis of inventory, delivery performance, and data accuracy
Audit and maintain pricing and surcharge data within SAP
Identify system, process, or lead-time improvements and partner with cross-functional teams to implement solutions
Support audits, reporting, and continuous improvement initiatives
Partner with internal teams including Sales, Operations, Materials, Purchasing, and IT
Act as a liaison for system, hardware, and process-related issues
Provide backup support for the Order Fulfillment and Shipping and Receiving teams as needed