Order Fulfillment Manager

Eaton Corporation•Santa Ana, CA

4d•$129,000 - $190,000•Hybrid

About The Position

Eaton’s Critical Power Solution – Data Center Power Distribution division, is currently seeking an Order Fulfillment Manager to join our team. This position is based in Richmond, VA or Santa Ana, CA. As an Order Fulfillment Manager, you will provide leadership and strategy across the DCPD (Data Center Power Distribution) team, driving accountability to customer commitments. This will require influence of priorities, coordination of cross-functional teams and a holistic view of customer orders execution. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

Requirements

Bachelor's degree from an accredited institution
5 years of related experience in supply chain or operations
Must be legally authorized to work in the US without company sponsorship.
Ability to demonstrate knowledge of ERP requirements and customer order processing
Basic understanding of bill of materials, product costing, order entry, and typical supply chain functions.
Ability to demonstrate problem solving and analytical skills
Excellent interpersonal skills, including strong verbal and written communication skills
Ability to manage and develop a team.
Ability to present data effectively to support recommendations regarding supply/demand plan.
Ability to adjust work priorities to meet continuously changing schedules.
Maintaining sense of urgency to customers’ requirements.

Nice To Haves

SAP Experience
Experience in customer project management
Project management certification
Master’s Degree in Business, Supply Chain or related field
Previous experience in production scheduling in MTO and ETO manufacturing environment

Responsibilities

Review quote activity (bidman) and order entry to understand demand, incoming orders, programmatic buys, to appropriately balance prioritization and communications.
Leverage cross-functional skills to influence order prioritization through engineering, supply chain, operations, testing, and logistics.
Collaborate closely with Operations to proactively identify current and future capacity, including potential bottlenecks, to align demand plans with operational capabilities.
Review and maintain lead times/status of customer orders in the system.
Identify critical long lead time components and trigger sourcing teams based on plan for every part strategy.
Coordinate costing, master data and forecasting efforts during ETO design phase.
Coordinate with scheduling and buyers on priorities based on customer demand.
Establish and maintain SAP forecast data with MOM/Quarterly reviews.
Review commitments and monitor schedule attainment of DCPD product lines.
Facilitate cross-functional reviews with engineering, customer service, supply chain, operations, and systems test to ensure accurate commitments to customers for engineer to order solutions.
Calibrate regularly with Product Management, Demand Planning & Operations to understand current backlog and necessary lead-times due to material availability or general capacity.
Work proactively to remove roadblocks and mitigate risks after order entry through final logistics to avoid unnecessary delays for the customer.
Participate actively in monthly financial forecasting and SIOP demand planning.
Develop a strong cross functional team that acts with a customer first mindset, is influential within the manufacturing org, and is capable of clear, concise, and balanced external communications to a range of audiences (especially customers).