Order Fulfillment & Processing Specialist

Blue Nile•New York, NY

10d•Onsite

About The Position

Blue Nile is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified™" company. Innovation and brilliance - two things that set us apart. We are looking for an Order Fulfillment & Processing Specialist who will oversee a range of order processing tasks, including processing repairs, custom orders, and canceled orders. Additionally, the Order Fulfillment & Processing Specialist is responsible for managing and executing the end-to-end order fulfillment process with a high level of accuracy, efficiency, and accountability. This role requires a deeper understanding of order systems, inventory management, and cross-departmental coordination. The Specialist serves as a key point of support for resolving complex order issues, improving processes, and ensuring a seamless customer experience.

Requirements

Minimum of 1 year of prior experience in a order processing, customer service or complex order management role
Strong attention to detail
Works with a sense of urgency
Clear communicator
Intermediate Proficiency with Microsoft word, excel, and general computer fluency
Strong problem solving and excellent at following directions

Nice To Haves

2-3 years of relevant experience preferred

Responsibilities

Oversee and manage the full order fulfillment cycle from receipt to completion
Review, validate, and process complex and high-priority orders in internal systems
Monitor order flow and proactively identify and resolve potential bottlenecks or delays
Track outstanding orders and address issues to prevent procurement and fulfillment delays
Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues
Monitor and respond to new messages within the order management system in a timely manners
Review and process canceled orders, QC fails, Quick Fix, and HD orders
Serve as an escalation point for order-related issues, providing timely and effective resolutions
Partner closely with Customer Service, Production, Quality Assurance & Shipping to ensure seamless execution
Coordinate the processing of repair requests and custom orders while maintaining service standards
Support inventory accuracy through cycle counts, audits, and discrepancy resolution
Maintain accurate and up-to-date records of order status and fulfillment activities
Train and mentor Order Fulfillment Associates as needed
Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs)
Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality
Maintain a clean, organized, and safe work environment in compliance with operational standards