Order Fulfillment Processing Lead
About The Position
As a Warehouse Lead, you will be specializing in business to business (B2B) orders, managing bulk product shipments that are typically sent on a recurring schedule to other businesses rather than individual customers. This role focuses on coordinating high-volume orders, maintaining strong client relationships, and ensuring timely, accurate fulfillment. In addition, it ensures that outgoing shipments meet company standards for packaging, labeling, and documentation to prevent costly chargebacks, delays, or penalties resulting from non-compliance. You will play an important part in leading the order fulfillment team by ensuring the picking, packing, and outbound auditing is processed within client SLAs. You’ll be working with product from some awesome clients that are heavily involved in the active lifestyle.
Requirements
- Must have 2+ years of prior experience in warehousing/light industrial
- Proficient with Microsoft Office, specifically Outlook
- Must be 18 years or older to apply
- Must be in good standing in your current position (i.e., good attendance, performance, no PIPs within the last 3 months)
- Must have physical ability to carry out essential job functions, including but not limited to, the ability to lift and carry up to 50 lbs., walking and standing for extended periods, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc.
- Must make current Supervisor/Manager aware of your interest and have their approval PRIOR to applying
Nice To Haves
- Experience as a Lead is a plus
- Bilingual (Spanish/English) preferred but not required
Responsibilities
- Oversee the training and cross-training of team members
- Lead and delegate a variety of order fulfillment tasks while working within SLA
- Collaborate with the Supervisor by planning labor requirements based on forecast and direction from the Client Services team
- Picking, packing, scanning, tagging along with other general warehouse duties
- Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
- Keeps work and storage areas in a safe, clean, and tidy condition at all times.
Benefits
- Staff purchase program – wear the brands you love!
- Staff benefits plan – chose the benefits that are right for you!
- Internal opportunities – we believe in growing our own!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
