Order Processing & Fulfillment Technician 503B (2nd shift)

Empower Pharmacy•Houston, TX

5d•Onsite

About The Position

In this critical role within Empower's hyper-growth, highly regulated 503A/503B environment, the Order Processing & Fulfillment Technician leverages AI to enhance speed, scale, quality, and decision-making in pharmaceutical operations. By ensuring precision in order fulfillment and compliance with cGMP, this role directly impacts business success and patient outcomes. Ownership encompasses executing strategic workflows, aligning with Empower’s mission to expand affordable healthcare access. The position demands talent, exemplifying strategic thinking, execution rigor, and learning agility to thrive and lead in innovative, quality-driven operations.

Requirements

Proficiency in ERP software with AI integration capabilities.
Strong organizational and communication skills, with the ability to adapt to dynamic environments.
Understanding of cGMP, GDP, FDA regulations, and AI-driven compliance tools.
Capability to leverage AI for inventory management and process optimization.
Minimum of 1 year experience in pharmacy operations, order fulfillment, or inventory management.
High school diploma required
Experience in a regulated manufacturing environment is beneficial.
Certified Pharmacy Technician (CPhT) certification is strongly preferred.

Nice To Haves

Associate’s degree or relevant certification preferred.
Certified Pharmacy Technician (CPhT) certification

Responsibilities

Accurately enter, review, and process customer orders in applicable systems, ensuring all required order details are complete, accurate, and compliant with company procedures and regulatory expectations.
Accurately pick, dispense, and fill pharmaceutical products according to approved procedures, order requirements, product specifications, and applicable regulatory standards.
Perform required verification steps to confirm the correct product, quantity, strength, batch or lot number, expiration date, labeling, and order information prior to release for fulfillment.
Properly pack completed orders according to product requirements, shipping method, temperature controls, handling instructions, and company procedures to protect product quality and integrity during transit.
Monitor inventory levels using AI tools to predict needs and prevent shortages. Collaborate with supply chain teams to ensure seamless operations, reduce waste, and maintain uninterrupted fulfillment processes, while applying strategic decision-making to align resources with demand.
Work closely with quality assurance and production teams to resolve discrepancies and ensure products meet established specifications. Employ AI analytics to enhance quality control measures, ensuring products align with Empower's standards of excellence and safety.
Maintain comprehensive records of order components, including batch/lot numbers, expiration dates, and quantities, to ensure full traceability and compliance with regulatory requirements. Utilize AI-driven documentation systems to enhance data precision and regulatory adherence.
Adhere to strict hygiene protocols, maintaining cleanliness and organization in the fulfillment area. Implement AI monitoring systems to uphold safety standards, preventing contamination and ensuring a safe, compliant working environment.
Stay updated with cGMP, GDP, and FDA regulations, applying AI-enhanced learning tools to continually advance compliance knowledge. Ensure all processes and operations align with industry standards, enhancing Empower's reputation for excellence.
Utilize AI to identify opportunities for operational enhancements, driving continuous improvement in fulfillment processes. Lead initiatives that streamline workflows, reduce errors, and elevate operational performance in alignment with Empower’s strategic goals.
Engage with cross-functional teams to implement AI-driven solutions that foster innovation and efficiency. Facilitate knowledge sharing and collaborative problem-solving to enhance organizational capabilities and service delivery.
Demonstrate flexibility and agility in adapting to changing priorities and demands. Employ AI insights to make informed decisions quickly, ensuring high-quality execution and maintaining Empower's competitive edge in the market.