Order Fulfillment Coordinator

Hooker Furnishings • Vista, CA

1d • Onsite

About The Position

Order Fulfillment Coordinator Sunset West, a division of Hooker Furnishings Corporation, is currently recruiting an Order Fulfillment Coordinator. Sunset West specializes in luxury outdoor furniture for residential and hospitality markets. Hooker Furnishings, celebrating over a century in business, is a designer, marketer, and importer of case goods, leather, fabric-upholstered, and outdoor furniture. We are looking for an Order Fulfillment Coordinator to be a member of our Production team located in the Vista, CA office. This is a great opportunity to learn about Hooker Furniture and engage with team members, sales representatives, and customers. The primary function of this role is releasing orders to production and warehouse for fulfillment and working directly with customers to schedule pickups and shipments.

Requirements

• Be a critical thinker
• Able to analyze reporting and shipping schedules
• Desire to provide a positive customer experience
• Enjoy working in a team to meet common objectives
• Job history and experience reflecting dependability and reliability
• Problem-solving skills
• Intermediate computer skills, D365 a plus.
• Excellent written, communication and interpersonal skills
• A continuous improvement mindset to implement and assess best practices

Nice To Haves

• Shipping experience a plus

Responsibilities

• Utilize D365 software to manage transactions, production flow and order allocation
• Schedule production work based upon upcoming shipments and will calls ensuring the production team has full schedule each day
• Coordinate and follow up on warehouse inventory transfer orders partnering with Production and Shipping teams
• Have direct contact with customers and reps by email and phone regularly addressing status, product availability and scheduling opportunities
• Partner with Credit team to coordinate payments and credit holds to expedite order available for shipment
• Daily review of orders to be processed for shipping opportunities and proactively search for potential issues
• Daily review of frame allocation to assist with intercompany warehouse transfers
• All other tasks and projects assigned

Benefits

• Competitive compensation and bonus plans.
• Paid vacation and sick time.
• 8 company paid holidays and 2 additional floating holidays.
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year.
• Matching 401k employer contributions.
• Career development focus including training opportunities and leadership development programs.
• Tuition reimbursement program
• Supportive, inclusive, and collaborative work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed