Order Fulfillment Coordinator
About The Position
Sunset West, a division of Hooker Furnishings Corporation, is currently recruiting an Order Fulfillment Coordinator. Sunset West specializes in luxury outdoor furniture for residential and hospitality markets. Hooker Furnishings, celebrating over a century in business, is a designer, marketer, and importer of case goods, leather, fabric-upholstered, and outdoor furniture. We are looking for an Order Fulfillment Coordinator to be a member of our Production team located in the Vista, CA office. This is a great opportunity to learn about Hooker Furniture and engage with team members, sales representatives, and customers.
Requirements
- Be a critical thinker
- Able to analyze reporting and shipping schedules
- Desire to provide a positive customer experience
- Enjoy working in a team to meet common objectives
- Job history and experience reflecting dependability and reliability
- Problem-solving skills
- Intermediate computer skills, D365 a plus.
- Excellent written, communication and interpersonal skills
- A continuous improvement mindset to implement and assess best practices
Nice To Haves
- Shipping experience a plus
Responsibilities
- Utilize D365 software to manage transactions, production flow and order allocation
- Schedule production work based upon upcoming shipments and will calls ensuring the production team has full schedule each day
- Coordinate and follow up on warehouse inventory transfer orders partnering with Production and Shipping teams
- Have direct contact with customers and reps by email and phone regularly addressing status, product availability and scheduling opportunities
- Partner with Credit team to coordinate payments and credit holds to expedite order available for shipment
- Daily review of orders to be processed for shipping opportunities and proactively search for potential issues
- Daily review of frame allocation to assist with intercompany warehouse transfers
- All other tasks and projects assigned
Benefits
- Competitive compensation and bonus plans.
- Paid vacation and sick time.
- 8 company paid holidays and 2 additional floating holidays.
- Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year.
- Matching 401k employer contributions.
- Career development focus including training opportunities and leadership development programs.
- Tuition reimbursement program
- Supportive, inclusive, and collaborative work culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
