Order Fulfillment Coordinator - Contractor

TransMedics•Andover, MA

About The Position

POSITION SUMMARY The Order Fulfillment Coordinator - Contractor is a hands-on, customer-facing role responsible for initial shipments, returns and replacements, assisting with receiving and routing incoming shipments, and participating in all warehouse functions including shipping and receiving. RESPONSIBILITIES This position is responsible for, but not limited to, the following: Process all internal and external orders in a timely manner Prepares TransMedics products for shipment to US and International customers Works in tandem with QC to ensure finished goods are inspected prior to shipment Coordinates deliveries via FedEx Ship Manager, couriers, and freight forwarders Sends shipping confirmation emails, and tracking information to customers, finance and sales. Manages orders closely and is prepared to report on order status at all times Performs inventory transactions in ERP System Complies with hazardous material regulations and procedures Performs all warehouse functions such as order picking, packing, stocking, and shipping/receiving Assists in maintaining a clean, organized warehouse environment at all times Assists in making deliveries to the laboratory Escalates backorders as needed Performs cycle counts Cross trains and performs other TransMedics duties and tasks as assigned Typical Work Hours – 9:00 am – 5:30 pm Perform other TransMedics tasks and duties as assigned/required.

Requirements

High school degree or equivalent required (associate’s degree preferred) plus a minimum of 5 years’ experience working in a stockroom/warehouse or equivalent combination of education and experience
Must have experience working with MRP/ERP systems (QAD, Oracle or SAP)
Must be able to attain and maintain a DOT/IATA Hazardous Material Certificate
Must have a valid ID driver’s license and be willing to travel to our off-site storage warehouse
Must be able to operate a forklift truck after successful completion of in-house training
Must be able to lift a minimum of 50 lbs. without assistance

Nice To Haves

Strong computer skills including a proficiency in Microsoft Office, spreadsheets and word processing is required
Demonstrated ability to follow written instructions and procedures with limited supervision
Excellent customer/vendor facing skills
Must be highly detail oriented with strong organizational skills
Demonstrated analytical skills and ability to identify, prioritize and resolve issues as they arise, knowing when to escalate issues appropriately
Outstanding written and verbal communication skills; able to work collaboratively and build rapport with internal and external contacts
Strong work ethic with demonstrated ability to work calmly and professionally in a fast-paced, dynamic environment
Must be willing to work mandatory overtime

Responsibilities

Process all internal and external orders in a timely manner
Prepares TransMedics products for shipment to US and International customers
Works in tandem with QC to ensure finished goods are inspected prior to shipment
Coordinates deliveries via FedEx Ship Manager, couriers, and freight forwarders
Sends shipping confirmation emails, and tracking information to customers, finance and sales.
Manages orders closely and is prepared to report on order status at all times
Performs inventory transactions in ERP System
Complies with hazardous material regulations and procedures
Performs all warehouse functions such as order picking, packing, stocking, and shipping/receiving
Assists in maintaining a clean, organized warehouse environment at all times
Assists in making deliveries to the laboratory
Escalates backorders as needed
Performs cycle counts
Cross trains and performs other TransMedics duties and tasks as assigned
Perform other TransMedics tasks and duties as assigned/required.