Order Fulfillment Associate Part Time

BJ's Wholesale Club • Northborough, MA

6d • $17 - $20 • Onsite

About The Position

BJ's Wholesale Club is seeking an Order Fulfillment Associate to perform general warehouse activities. This role involves pulling merchandise from pick lists, moving items to a staging area, using a handheld scanner to verify counts and update locations, and operating equipment. The Omni Experience Ambassador will also be involved in digital initiatives such as Buy Online, Pick Up In Club (BOPIC), Curbside pickup, Express Pay, and Ship from Club. Team members are expected to carry out job functions, support club policies, strive for flawless execution, act with honesty and integrity, ensure a safe and positive environment, embrace inclusion and diversity, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. Members are to be provided with excellent service through all points of contact, with concerns resolved and deescalated. A safe and positive environment and experience for members is essential, along with a daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and delivering GOLD club standards daily. The role requires maintaining a clean and organized environment, including the OMNI Space, and organizing member orders based on gold standards, with storage bins regularly cleaned and maintained according to safety standards. Understanding how to access and read production and/or financial performance reporting for the department and seeing the connection between consistent execution and business impact is also key.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Processes member purchases by pulling merchandise from a pick list using a handheld scanner device (RF) to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise and moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follows operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside, and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures, including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed