Order Fulfillment Associate
About The Position
The Order Fulfillment Associate performs general warehouse activities and supports BJ’s digital order initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, using a handheld RF scanner to verify items and update merchandise locations, moving merchandise from the sales floor to a staging area, and securely packaging orders according to standard operating procedures. The associate works to meet order deadlines, service-level agreements, productivity standards, and performance metrics. They communicate inventory or equipment problems, report expired or short-dated items, coordinate replenishment with club teams, and help keep the OMNI/SFC work area and storage bins clean, organized, and safe. The position also includes handling returns, damaged goods, and spoiled products; following club policies and procedures; and assisting in other departments as needed. Regular, predictable, full attendance is an essential function.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
Nice To Haves
- Previous order-pulling experience.
- Big-box or wholesale retail experience.
- Previous RF scanner experience.
Responsibilities
- Pull merchandise from pick lists using a handheld RF scanner.
- Use the scanner to verify merchandise and update merchandise locations.
- Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
- Communicate inventory or equipment problems and report expired or short-dated items on pick lists.
- Coordinate with club teams to replenish merchandise and, when possible, pull merchandise from the reserve area to avoid sales-floor replenishment.
- Complete orders in a timely manner and meet productivity requirements, deadlines, service-level agreements, performance metrics, and goals.
- Follow operational processes and established procedures for BOPIC, Curbside, and Ship from Club.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Keep the SFC area and OMNI space clean and organized, including cleaning and maintaining storage bins and removing trash and cardboard.
- Handle damaged goods and spoiled products according to standard operating procedures.
- Process returns to the club and determine appropriate handling through DDR or the Membership desk.
- Follow club policies, procedures, and dress code standards.
- Provide member service, address and escalate concerns as appropriate, and contribute to a safe, positive, and inclusive environment.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Daily pay access to earned wages before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
