Order Entry Technician

Synchrony Pharmacy - Charlotte • Charlotte, NC

2d

About The Position

An Order Entry Technician accurately and efficiently enters customer orders into the company’s system, ensuring product, quantity, pricing, shipping, and other order details are correct. The role supports long-term care pharmacy services for senior living communities in a closed-door, team-based environment. Duties may include clarifying order details, addressing customer issues, and coordinating with other departments to support order preparation and shipment. The position includes a six-month blue-badge training period with ongoing mentorship.

Requirements

• High school diploma or GED.
• 1–3 years of experience.
• Board-licensed and/or certified Pharmacy Technician (CPhT), consistent with state requirements.
• Attention to detail, strong data-entry skills, and excellent communication abilities.
• Ability to lift at least 20 pounds.
• Ability to sit, stand, bend, reach, stretch, stoop, walk, and move intermittently during working hours.
• Ability to maintain verbal and written communication with coworkers, supervisors, residents, family members, visitors, vendors, and other business associates.

Responsibilities

• Enter customers’ names, addresses, billing information, product numbers, and item specifications into the order entry system.
• Verify and enter physician information into the system.
• Enter new medication orders and refills.
• Triage, correlate, and distribute orders obtained from document imaging software.
• Receive and respond to customer complaints and issues.
• Forward escalated concerns to the Order Entry Supervisor.
• Review and verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Assist specified departments with preparing and shipping orders to designated locations.
• Evaluate inventory records to determine medication availability.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Answer customer phone calls and provide customer service solutions.
• Perform other duties as assigned.

Benefits

• Predictable hours with flexibility for students to support work/life balance.
• Six-month training period with ongoing mentorship and team support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED