Order Entry Representative - $25/HR

TEKsystems•Dayton, MN

5d•$18 - $25•Onsite

About The Position

Now Hiring for an Order Entry Rep with a large and growing industrial company in Dayton, MN!!! This role involves answering 50-80 calls per day from customers inquiring about company products, shipping/order status, and product questions. You will also communicate with customers via email and an internal company portal, accurately documenting all customer interactions via a CRM system. Responsibilities include reviewing and processing customer inquiries and returns, and responding to customer questions regarding deductions on returns, requirements, and other needs such as repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies. Additionally, you will answer questions regarding returns policies and procedures, and research extenuating circumstances as necessary.

Requirements

2+ years of professional experience within a customer facing role (call center, dispatching, coordination, order entry, etc.)

Nice To Haves

ERP experience

Responsibilities

Answer 50-80 calls per day from customers inquiring about company products, shipping/order status, product questions, etc.
Communicate with customers via email, and internal company portal
Accurately document all customer interactions via CRM system
Review and process customer inquiries and customer returns
Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies)
Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary