Order Entry Representative

TEKsystems•Northbrook, IL

1d•$22 - $24•Onsite

About The Position

Responsible for taking inbound calls from customers looking to place a new order or ask product related questions. Will assist with any general administrative duties in the office and help check visitors in. This person must be comfortable sitting at the front desk and answering calls and talking to customers in person.

Requirements

2 years of professional customer service experience from a retail & manufacturing company
Order Entry experience in an ERP
Microsoft Office Suite; Microsoft Excel

Nice To Haves

ERP Software Microsoft Dynamics OR SAP
Bachelors Degree / Associates Degree
Bilingual in Spanish

Responsibilities

Answer incoming calls and direct to correct person/department
Manage order fulfillment processes of flavors, fragrances, and aroma chemicals by assisting customers, taking orders and expediting when requested.
Maintain Customer Database, including Customer information, customer item information, pricing, special notes, etc.
Provide accurate, responsive, and efficient placement of orders
Talk with customers by phone or via email, to take orders and expedite when necessary
Follow up on order status, back order expediting, shipping discrepancies, and missing documents
Contact customers when orders are delayed
Provide quality service while continuously striving for improvement and consistency
Filing and organizing sales orders, invoices, and customer's correspondence when needed