Order Entry Rep/Customer Support

Aston Carter•Allen Park, MI

2d•$23 - $26•Onsite

About The Position

Seeking a detail‑oriented Inside Sales/Order Entry Administrator to support our sales and production operations. This role is responsible for accurate order entry, data management, and ongoing communication with internal teams and customers to ensure pricing, scheduling, and order details are correct from start to finish.

Requirements

2+ years of experience in order entry, customer service, or administrative support
Strong Excel skills (data entry, spreadsheets, basic formulas, sorting/filtering)
Experience working cross‑functionally with sales, operations, or production teams
High attention to detail and strong organizational skills
Ability to manage multiple priorities in a fast‑paced environment
Professional communication skills, both written and verbal

Nice To Haves

Experience in a manufacturing or distribution environment
Familiarity with ERP or order management systems
Prior experience supporting sales teams or leadership directly

Responsibilities

Serve as internal sales support to achieve or exceed North American sales goals.
Serve as contact for customers. This includes (but is not limited to) answering initial inquiries, taking sales orders, referring leads and answering basic order status questions.
Input all equipment and spare parts orders quickly and efficiently with minimum errors.
Main point of contact for third party parts distributor; to include order entry on biweekly basis and forecasting needs to internal purchasing department.
Implement and maintain parts, machine and base cabinet pricing at customer level.
Input production forecast into ERP system by machine model.
Work with production and warehouse staffs to ensure efficient production and shipment of orders.
Coordinate customer needs with colleagues.
Maintain customer database: entering new customers and making sure data fields are filled in and accurate.
Maintain sales dashboards.
Maintain customer asset tracking reports on quarterly basis.
Have a friendly, team player personality and is equally comfortable interacting with staff and customers.