Order Entry & Invoicing Associate

Demant Group•Kitchener, ON

2d•Onsite

About The Position

This position is responsible for maintaining the accuracy and integrity of orders in the Navision database through accurate order entry and invoicing of all products. The role involves generating orders for hearing aid repairs, remakes, services, and accessories, inputting sales orders, and interacting with various departments regarding order inquiries and status. The associate will also be responsible for accurate documentation, monitoring and invoicing incoming orders, updating service cards, maintaining a low reject rate, and ensuring all entries are accurate in the Navision databases. Additionally, the role requires assisting other associates as needed, performing other tasks as required by the Manager, and adhering to all Company and Departmental standards, policies, and procedures.

Requirements

A high school diploma or equivalent is required.
Excellent typing skills are necessary (Minimum of 40 WPM).
Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems.
Knowledge of Microsoft Office programs (Word processing and spreadsheet applications).
Fluent with a Windows operating computer program.

Responsibilities

Generate all ITE (In the Ear), BTE (Behind the Ear) hearing aid repair, remake, service, and accessories orders.
Input sales orders into the Navision database.
Regularly interact with Production and Client Services regarding order inquiries, status checks, service repair estimates or warranty inquiries.
Responsible for accurate documentation of ITE, BTE, Accessories and Ear Molds.
Monitor and invoice all incoming orders from Courier, Email, Deskpro, and WebOrders.
Update service card with any changes.
Maintain a low reject rate.
Add appropriate service codes, adjust warranty and pricing etc. when necessary.
Responsible for accurate documentation, filing, and organization of necessary paperwork.
Ensure that all entries are accurately entered into the Navision databases.
Assist other associates as required to accommodate for changes in volume, workflow and/or staffing level.
Perform other tasks as required by the Manager.
Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
Adhere to all Human Resources policies and procedures.
Conduct basic equipment maintenance as necessary.