Order Entry Coordinator

Provisur Technology•Mokena, IL

10d•Hybrid

About The Position

The Order Entry Coordinator provides support for aftermarket parts inquiries by processing orders, quotes, returns, and customer requests. They maintain accurate customer records, coordinate pricing and shipping details with internal teams, and assist with inventory, shipment updates, and customer ordering portals.

Requirements

High school diploma or equivalent; Associates Degree in Business preferred.
Two years of experience in a related field working with customers and/or order fulfillment.
One year of experience in Original Equipment Manufacturing (OEM) part sales support.
Two years of experience in People Soft System or comparable Order Management system.
Experience in CRM systems.
Proficient in MS Office, Windows, Outlook, and intermediate Excel
Strong verbal and written communication skills
Tactful and professional customer service approach
Basic math proficiency

Nice To Haves

Salesforce experience preferred.
Familiarity with PeopleSoft order management preferred.

Responsibilities

Receive and process customer quotes, orders, and exchanges.
Identify and resolve order and shipping errors and customer returns.
Track orders and update customers as necessary.
Expedite the flow of customer orders with inventory control and shipping.
Proactively identify and offer other aftermarket parts to customers specific to their needs.
Maintain customer ordering portals and related contact information.
Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
Maintain customer asset and contact database in ERP and CRM systems.
Prepare commercial credit memos on returns to resolve billing issues.