Order Entry Coordinator, Media & Entertainment

Comcast•New York, NY

6d•$21 - $32

About The Position

The Order Entry Coordinator plays a critical role in supporting a high-volume advertising sales team by ensuring the accurate and timely entry, maintenance and management of advertising orders across internal systems and partnering with various teams.

Requirements

2+ years' experience supporting Sales teams/organizations
Hands-on experience with sales tools
Working and supporting a Salesforce CRM for the organization
Experience in sales forecasting, pipeline management and sales process optimization
Strong communication skills with the ability to present business decisions for improvement
Ability to collaborate with cross-functional teams
Experience with agile methodology
Strategic and critical thinking skills
Lead qualification familiarity
Data management skills for configuring insights to make decisions using data
Microsoft suite

Responsibilities

Accurately enter and manage advertising sales orders, revisions, cancellations, and make-goods within designated Salesforce CRM system.
Review order submissions for completeness, accuracy, pricing, inventory availability, and compliance with internal policies.
Partner closely with Sales and Sales Partners for all aspects of client’s campaigns.
Ensure all client campaign details, flight dates, rates, targeting requirements, creative specifications, and billing information are correctly reflected in the system.
Process changes to existing campaigns including budget updates, date extensions, product adjustments, and audience modifications with the appropriate partner teams while keeping Sales informed.
Communicate directly with clients regarding campaign details, order confirmations, changes, and status updates, ensuring clarity, accuracy, and a high level of customer service throughout the campaign lifecycle.
Communicate proactively with sales teams regarding order status, issues, and required follow-up actions.
Support campaign launch readiness by coordinating with media planning, campaign management, ad operations, and fulfillment teams.
Identify opportunities to streamline workflows and improve data quality across the sales process.
Maintain data integrity across CRM and order management systems.
Ensure compliance with company policies, contractual terms, and revenue recognition requirements.
Input and audit to ensure timely tracking of sports, high-profile events and packages for sales in special event tracker and/or relevant market trackers.
Quality control inventory for orders and communicate any needs for changes/revisions based upon results and expectations.
Download/transfer electronic order files in accordance with current guidelines and client expectations.
Review and evaluate all streaming orders for clearance using available reporting and systems. Communicate any issues discovered to management and/or appropriate leadership.
Enter notes on the order lines in the TV order management system and provide appropriate notifications to sales, support and National Cable Communications (NCC), as applicable, through established standard operating procedures (SOPs).
Enter most complex streaming orders into the digital order management system and related systems, ensuring all quality control measures are followed and accurate copy is confirmed.
Act as subject matter expert and participates in testing of digital order management system and related systems as necessary.
Submit new client set up requests in CRM.
Assist in the processing of all advanced media orders, including Digital Ad Insertion (DAI), Video-on-Demand (VOD) and interactive TV (iTV).
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.