Order Entry & Scheduling Coordinator

The Building Center Inc•Gastonia, NC

12h•Onsite

About The Position

The Order Entry & Scheduling Coordinator keeps truss orders accurate, organized, and on schedule. This role converts approved quotes to orders, maintains delivery dates and order records, and communicates updates across Operations, location teams, customers, and Centralized Services. The ideal candidate is detail-oriented, responsive, and comfortable managing time-sensitive requests in a fast-paced environment.

Requirements

High school diploma or equivalent.
Experience in order entry, scheduling, administrative coordination, customer service, or a related operations role.
Strong data-entry accuracy, organizational skills, and attention to detail.
Ability to manage multiple priorities, follow documented processes, and meet time-sensitive deadlines.
Clear written and verbal communication skills and the judgment to escalate discrepancies appropriately.
Working knowledge of Microsoft Office and the ability to learn new business systems.

Nice To Haves

Experience with BisTrack, MiTek, ERP or order-management software, or delivery scheduling systems.
Experience in building materials, manufacturing, construction supply, truss operations, logistics, or a multi-location environment.
Familiarity with quotes, sales orders, delivery documentation, and order-processing workflows.

Responsibilities

Monitor internal communications for sold jobs that are ready to be converted from quotes to orders.
Convert approved quotes to orders in the applicable system, verifying information for accuracy and completeness.
Monitor requests for new delivery dates and update active orders promptly and accurately.
Process delivery-date change requests and communicate updates to the appropriate stakeholders.
Maintain current, actionable job and delivery schedule information in MiTek.
Coordinate with location and Operations personnel when a job is not delivered as scheduled, following the centralized delivery scheduling process.
Communicate schedule changes, delivery exceptions, and documentation gaps promptly to the appropriate stakeholders.
Follow up on open items so jobs progress from scheduling through delivery without avoidable delays.
Maintain accurate electronic records that support customer service, issue resolution, and operational reporting.
Respond professionally to questions from location teams and escalate unresolved issues to the appropriate manager or process owner.
Follow established SOPs and internal controls for order creation, scheduling, and documentation.
Identify practical process improvements that strengthen accuracy, visibility, consistency, and turnaround time.