ORDER ENTRY ASSOCIATE
About The Position
The Order Entry Specialist is responsible for providing exceptional customer service while ensuring the accurate and timely processing of customer orders. This role serves as a key member of the customer support and order fulfillment process by entering, reviewing, releasing, and maintaining customer orders within company systems. The successful candidate will work collaboratively with Sales, Customer Service, Operations, and other internal stakeholders to support business objectives, maintain data accuracy, and contribute to a positive customer experience. This position offers opportunities for professional growth and development within the organization.
Requirements
- High school diploma or equivalent.
- Strong customer service orientation and commitment to delivering high-quality support.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to work independently and collaboratively within a team environment.
- Strong organizational, problem-solving, and time-management skills.
Nice To Haves
- Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred.
- Previous experience in order entry, customer service, inside sales support, administrative support, or related business operations.
- Experience with SAP or similar enterprise resource planning (ERP) systems.
- Experience supporting sales, customer service, or distribution operations.
Responsibilities
- Enter customer orders accurately and efficiently into SAP and other applicable systems.
- Review, release, and process incoming orders in accordance with established procedures and service level expectations.
- Verify order information for completeness, accuracy, and compliance with company requirements.
- Monitor order status and assist in resolving order-related discrepancies or issues.
- Provide professional, responsive, and customer-focused service to internal and external customers.
- Communicate effectively with Inside Sales Representatives, Regional Sales Managers, Customer Service personnel, and other business partners.
- Respond to inquiries regarding order status, product availability, and order fulfillment processes.
- Build and maintain positive working relationships with customers and colleagues.
- Develop and maintain a thorough understanding of the company’s order fulfillment processes.
- Follow established procedures while identifying opportunities to improve efficiency, accuracy, and customer service.
- Support departmental projects and process improvement initiatives as assigned.
- Assist management with special projects and additional duties as needed.
- Serve as a backup for front desk reception and related administrative responsibilities, as required.
- Maintain accurate records and documentation related to order processing activities.
- Ensure confidentiality and security of customer and company information.
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Account (FSA)
- 401(k) retirement plan with company match
- Paid Time Off (PTO)
- Company-paid holidays
- Professional development and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
