Order Entry and Sales Support Specialist

Thomco•Suwanee, GA

6d•Onsite

About The Position

At Thomco, relationships matter, and our customers are our first priority. Thomco is a well-established company that has been in business for over 40 years. We are a trusted ISO 9001:2015 and IATF 16949:2016 Registered industrial distributor and have consistently year after year helped our customers find the right product for their unique and customized applications. We are proud to be a 3M Preferred Converter, an authorized Distributor of 3M™ Industrial Products, an authorized distributor of Loctite® Adhesives & Equipment, and many other manufacturers. Our goal is to work with our customers to not only find the right solution but to help reduce costs to ensure their requirements are met. We value teamwork, quality, service, respect, and integrity. The Order Entry and Sales Support Specialist is responsible for accurately processing customer purchase orders into the company’s system, ensuring timely fulfillment and high levels of customer satisfaction. This role serves as a key liaison between sales, customer service, and shipping departments, ensuring that order information is complete, accurate, and aligned with company standards. Typical duties include data entry, verifying pricing and product availability, tracking orders, and resolving discrepancies or delays.

Requirements

High school diploma or equivalent.
At least 6 months of office or clerical/administrative experience.
Must have excellent written and verbal communication skills and the ability to anticipate customer needs.
Computer proficiency is required.
Must be able to learn new software.
Strong attention to detail, organizational skills, and a customer-focused mindset are essential in this position.
Must be a quick learner and able to multi-task.
We look for a strong commitment to Company values and principles: Customer Service passion; Attitude; Cooperation; Teamwork; and a strong sense of Engagement and Ownership.

Nice To Haves

Understanding of Windows, Microsoft Office, Outlook email, Dynamics 365, and Sage ERP software is highly desired.

Responsibilities

Will coordinate with other team members to process purchase orders from customers and accurately enter the information for the order into the company system.
Will coordinate with other team members for different aspects of the order to manage and track the order through shipping.
The key goal for this position is customer satisfaction, which includes working on behalf of the customer and the sales and customer service teams to ensure that information is flowing to the customer and other internal team members, as needed.
The Order Entry and Sales Support Specialist is responsible for keeping track of the status of orders/jobs and typically has 50 to 100 orders/jobs in process at any given time.
Most interactions with customers are via email. However, the Order Entry and Sales Support Specialist is encouraged to develop strong relationships with customers and will be expected to interact on the phone, as needed and will be required to interact with the sales team in person or on the phone to ensure increased efficiency and flow of communication.
Additional duties include a variety of operational tasks including inventory control and purchasing.