Order/Customer Service Representative

Aston Carter•Little Ferry, NJ

5d•$50,000 - $55,000•Onsite

About The Position

We are seeking an Order Entry/Customer Service representative for a recognized, desirable employer in Little Ferry, NJ! This is a Permanent position based out of Little Ferry, NJ. The pay range for this position is $50000.00 - $55000.00/yr. This is a fully onsite position in Little Ferry,NJ.

Requirements

High school degree or GED
Minimum one (1) year Customer Service experience in a fast paced environment
Familiar with Automated Order Entry Systems
Familiar with Microsoft Office
Ability to communicate effectively with internal and external customers in a professional manner
Excellent written and verbal communication skills
Excellent listening skills
Exceptional organizational and follow up skills
Ability to work effectively as part of a team
Required to work rotating shifts

Responsibilities

Answer all incoming phone calls in an expeditious manner
Answer a daily average quota of customer phone calls; minimize abandoned phone calls
Provide a pleasant and friendly atmosphere for customers to conduct business
Effectively answer customer administrative questions or forward to proper Dassault Falcon Jet (DFJ) personnel in a manner that satisfies customer request
Coordinate interdepartmental correspondence relating to timely delivery of spares
Record customer request for quote, convert to sales order when required
Research IPCs to problem solve in AOG situations
Responsible for follow-up to customers on shipping information
Manage client base with Siebel updating customer transactions/issues into the Siebel database
Report processing as required
Assist customers in obtaining information on services from other DFJ departments/DFJ vendors
Perform off-hour telephone coverage as needed
Administrative work as assigned by management team
Other duties assigned by management to meet business objectives