Order Coordinator Manager – Shop Service
About The Position
Cogent, Inc is hiring an Order Coordinator Manager – Shop Service to lead our Shop Service Order Coordination team while actively managing their own shop service coordination workload. This is a true hands-on leadership role ideal for a manager who leads by example, balances strategic oversight with daily execution, and takes pride in delivering exceptional customer experiences. The Order Coordinator Manager – Shop Service is responsible for overseeing the coordination of shop service work from start to finish, ensuring jobs are planned accurately, resources are secured, schedules are optimized, and customer expectations are met or exceeded. In addition to leading, mentoring, and developing the Shop Service Order Coordination team, this role personally coordinates assigned shop service jobs, serving as a working manager who remains deeply connected to day-to-day operations.
Requirements
- High school diploma required
- Proficiency in Microsoft Word, Excel, and email
- Valid driver’s license
- Field service coordination, operations, project coordination, or service management experience
- Experience managing or mentoring team members
Nice To Haves
- Associate’s degree preferred
- Salesforce or CRM experience
Responsibilities
- Lead, coach, and develop the Shop Service Order Coordination team
- Independently manage shop service coordination work, including estimates, scheduling, procurement, and customer communication
- Distribute and prioritize work across the team to meet service timelines and customer commitments
- Collaborate with Sales, Operations, and Service leadership to align expectations and resources
- Develop, implement, and continuously improve standardized field service workflows
- Establish, track, and report on key performance metrics for service coordination
- Mentor team members through feedback, performance reviews, and development planning
- Participate in leadership meetings, manager calls, and company initiatives
- Support recruiting, onboarding, and training of new team members
- Complete administrative responsibilities such as approvals and reporting
- Embody Cogent’s core values and lead by example
Benefits
- Competitive pay
- Employee Ownership (ESOP)
- 401(k) with company match
- Profit-sharing bonuses
- Medical, dental, vision, and life insurance
- Generous PTO, paid holidays, and volunteer time off
- Leadership development and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
