Order & Collections Analyst

Sony•Toronto, ON

1d•$43,859 - $58,478•Hybrid

About The Position

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer). Join us on our mission to fill the world with emotion through the power of creativity and technology. This role is a fixed‑term position for approximately 9 months to provide coverage during an employee’s pregnancy and parental leave. The anticipated contract end date will align with the conclusion of the leave period. The Order & Collections Analyst supports the order-to-cash process by managing order entry, billing, collections, account follow-up, and basic claims support while providing timely, accurate service to internal and external customers. The role works within established procedures to maintain data accuracy, resolve routine order, billing, and account inquiries, and collaborate with cross-functional teams to support customer satisfaction, operational efficiency, and financial goals.

Requirements

1 year of experience in customer service, order processing and/or supply chain management.
Understanding of ERP systems, especially Sales and Distribution
Basic understanding of Credit and A/R.
Proficiency in Microsoft Office suite, especially Excel, Word and Power Point.
Strong verbal and written communication skills, ability to work both independently and in a team environment, strong organizational, analytical and problem solving

Nice To Haves

Bachelor's Degree preferred
Knowledge and use of SAP- Sales and Distribution Module
Ability to work with multiple stakeholders across business lines to accomplish shared goals
Ability to identify weaknesses in processes and recommend/implement continuous improvement initiatives

Responsibilities

Process and maintain customer orders, including order entry, updates, price validation, IDOC corrections, basic issue resolution, and order tracking in accordance with established procedures.
Support order fulfillment by coordinating with Business Units, Sales, Logistics, and internal teams to confirm inventory availability, manage expedited or special requests, provide Proof of Delivery, and communicate timely updates to customers.
Execute billing activities, including standard and manual billings, while maintaining accurate customer, account, and master data across internal systems and customer portals.
Perform collections follow-up, cash application support, and account reconciliation by monitoring outstanding receivables, confirming payment status, applying payments accurately, and escalating discrepancies for resolution.
Assist with customer service, claims, disputes, and account inquiries by preparing documentation, tracking status, responding to order and billing questions, and supporting issue resolution with cross-functional teams.