Order & Billing Specialist- Part-Time

Ascend Learning, LLC•Leawood, OR

6d•Remote

About The Position

Ascend Learning is hiring a part-time Order & Billing Specialist to support their Jones & Bartlett Learning business. This role serves as a key point of contact for customer order inquiries, resolving issues with professionalism and accuracy. The specialist will collaborate cross-functionally with sales, inventory, and warehouse teams to ensure seamless order fulfillment. This is an opportunity for a quick learner who thrives in a service-oriented environment and enjoys building relationships with internal and external stakeholders. The role is remote within the United States and requires 20 hours per week.

Requirements

High school diploma or GED required
2+ years of experience in account management, customer service, or sales support
Experience using D365 CRM
Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint)
Strong organizational, time management, and multitasking skills with excellent attention to detail
Excellent verbal and written communication skills and a positive, collaborative approach to working across teams
Proven customer service and interpersonal skills with the ability to manage multiple systems and client accounts simultaneously
Self-motivated critical thinker who can work independently with minimal supervision, while also contributing to team initiatives

Nice To Haves

Bachelor’s degree or equivalent preferred
Experience with reporting creation and analysis preferred

Responsibilities

Handle daily, weekly, and monthly order management tasks, as well as special service and billing projects
Act as the first point of contact for customer order inquiries, supporting product selection and resolving issues with professional, courteous service
Review and process new sales orders, change orders, quotes, and cancellations via phone, email, or internal ticket system
Answer questions regarding products, pricing, and proof of delivery
Collaborate with inventory, sales, and warehouse teams to ensure orders are fulfilled on time
Maintain accurate client information in Elan (ERP system) and manage escalated internal, client, and partner inquiries with supporting documentation within established service levels
Cultivate internal relationships with the sales organization and communicate pertinent customer concerns to sales personnel