Order Allocation Specialist

Jazwares Careers • Sumner, WA

2d • $19 - $22 • Onsite

About The Position

The Order Allocation Specialist is responsible for efficiently allocating inventory to new orders in High Jump WMS as instructed by the Merchandising team. This includes troubleshooting allocation errors, shortages, discrepancies, and facilitating communication between Procurement and Warehouse teams via email. Additionally, running reports to ensure clean and updated open order books, providing support to Warehouse teams on customer-specific order requirements, and maintaining organized records of past order communications for inventory and chargeback investigations are key responsibilities. The role may also entail other duties as requested by the department manager.

Requirements

• High school diploma or GED required
• 1+ years of customer service experience
• Basic email etiquette in business setting
• Proficient oral and verbal communication skills
• Basic computer skills, including but not limited to Google Workspace programs (Gmail, Drive, Sheets, Docs), and Warehouse Management Systems (High Jump/Warehouse Edge), keyboard and 10-key
• Strong customer service skills, with the ability to maintain professionalism in difficult situations
• Able to deal effectively with a diverse group of people

Nice To Haves

• 1+ year of warehouse or logistics experience preferred
• Experience in a global company
• Multilingual a plus

Responsibilities

• Promptly allocate inventory to new orders in High Jump WMS as given by the Merchandising team
• Troubleshoot any allocation errors including shortages, inventory discrepancies, reworks and product transfers
• Facilitate all communication via email between Procurement teams and Warehouse teams including product inquiries and transfers, rework requests, and shipment requirements
• Run reports as needed to keep the open order books clean and up to date
• Provide additional support and knowledge to Warehouse teams regarding customer specific order requirements (label placements, pallet requirements, shipping requirements)
• Maintain organized record of past order communications to aid Inventory and Chargeback team investigations
• Other duties and responsibilities as requested by the department manager

Benefits

• Basic medical insurance that is 100% company-paid for employees and their children
• Employee basic life and AD&D insurance
• 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals
• Short and long-term disability
• Tuition reimbursement
• Opportunity to volunteer for up to 16 hours a year on community service projects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED