Order Administrator

Eppendorf • Enfield, CT

1d • $23 - $26

About The Position

Your challenges Ensure order fulfilment by all channels Maintain a high level of knowledge of our product portfolio to ensure that all order requests are accompanied by the appropriate accessories, services, and logistic requirements Provide order support, delivery status, estimated ship dates, and stock levels when applicable, etc. Work directly with Logistics to provide shipping quotes (I.e. ground, freight, white glove, etc.) Process order-related complaints, ensuring customers are satisfied and documenting appropriately by entering the CRM system. Navigate and update customer account information for online accounts using our back-office systems Communicate product availability and product discontinuation in cooperation with the CPM Team. Assist with the processing of all cancellation requests Maintain a detailed approach when processing order requests in order to: Distinguish fraudulent orders from valid requests Ensure accuracy (I.e Sold- to, Ship-to, etc.) Identify discrepancies (pricing, quotation) Develop a comprehensive understanding of the quoting system, being able to interpret and translate the information into the order entry software. Work as a liaison between the Sales Force and customers Necessary ship mode Work directly with the Sales Support and Technical Support in efforts to provide seamless support to all internal and external customers. Process and document all invoice related/credits and debits/billing issues via eCRM related to warehouse mis-shipments, duplication, etc. Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.

Requirements

• 2+ years’ experience with Customer Service/Support
• Experience with data entry, preferably into a CRM
• Experience with SAP preferred

Responsibilities

• Ensure order fulfilment by all channels
• Maintain a high level of knowledge of our product portfolio to ensure that all order requests are accompanied by the appropriate accessories, services, and logistic requirements
• Provide order support, delivery status, estimated ship dates, and stock levels when applicable, etc.
• Work directly with Logistics to provide shipping quotes (I.e. ground, freight, white glove, etc.)
• Process order-related complaints, ensuring customers are satisfied and documenting appropriately by entering the CRM system.
• Navigate and update customer account information for online accounts using our back-office systems
• Communicate product availability and product discontinuation in cooperation with the CPM Team.
• Assist with the processing of all cancellation requests
• Maintain a detailed approach when processing order requests in order to: Distinguish fraudulent orders from valid requests Ensure accuracy (I.e Sold- to, Ship-to, etc.) Identify discrepancies (pricing, quotation)
• Develop a comprehensive understanding of the quoting system, being able to interpret and translate the information into the order entry software.
• Work as a liaison between the Sales Force and customers Necessary ship mode
• Work directly with the Sales Support and Technical Support in efforts to provide seamless support to all internal and external customers.
• Process and document all invoice related/credits and debits/billing issues via eCRM related to warehouse mis-shipments, duplication, etc.

Benefits

• Compensation: $23-$26/hr.
• Bonus eligibility
• Competitive total rewards package including health, financial, and education benefits
• Direct impact on business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees