Order Administrator (Onsite)

RTX•Cedar Rapids, IA

4d•Onsite

About The Position

This position is for a Customer Service Order Administrator who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Requirements

Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

Nice To Haves

Experience utilizing Microsoft O365 products.
Customer service experience.

Responsibilities

Applies basic skills in the execution of existing procedures.
Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be purchased.
Answers basic customer inquiries on product availability, maintenance, and the status of orders.
Resolves basic customer service or billing complaints.
Keeps records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
Serves as customer interface on product status and delivery.
Responsible for scanning, filing and archiving service order packets.
Inducts customer returned goods (CRGs) into SAP, creates and releases repair orders to the operations floor, per the direction of the Customer Account Specialist.
Reviews and completes pending sales billing.
Conducts shipping tasks, including quality checks for accuracy.
Updates and maintains induction/shipping spreadsheets for tracking orders.

Benefits

Medical, dental, and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
Birth, adoption, parental leave benefits.
Ovia Health, fertility, and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan, including up to 10 free counseling sessions.
Healthy You Incentives, wellness rewards program.
Doctor on Demand, virtual doctor visits.
Bright Horizons, child and elder care services.
Teladoc Medical Experts, second opinion program.