Order Administrator

Eppendorf • Enfield, CT

7h • $23 - $26

About The Position

Your challenges Ensure order fulfilment by all channels Maintain a high level of knowledge of our product portfolio to ensure that all order requests are accompanied by the appropriate accessories, services, and logistic requirements Provide order support, delivery status, estimated ship dates, and stock levels when applicable, etc. Work directly with Logistics to provide shipping quotes (I.e. ground, freight, white glove, etc.) Process order-related complaints, ensuring customers are satisfied and documenting appropriately by entering the CRM system. Navigate and update customer account information for online accounts using our back-office systems Communicate product availability and product discontinuation in cooperation with the CPM Team. Assist with the processing of all cancellation requests Maintain a detailed approach when processing order requests in order to: Distinguish fraudulent orders from valid requests Ensure accuracy (I.e Sold- to, Ship-to, etc.) Identify discrepancies (pricing, quotation) Develop a comprehensive understanding of the quoting system, being able to interpret and translate the information into the order entry software. Work as a liaison between the Sales Force and customers Necessary ship mode Work directly with the Sales Support and Technical Support in efforts to provide seamless support to all internal and external customers. Process and document all invoice related/credits and debits/billing issues via eCRM related to warehouse mis-shipments, duplication, etc. Your expertise 2+ years’ experience with Customer Service/Support Experience with data entry, preferably into a CRM Experience with SAP preferred Your Benefits at Eppendorf Compensation: $23-$26/hr. Bonus eligibility Competitive total rewards package including health, financial, and education benefits Direct impact on business

Requirements

• 2+ years’ experience with Customer Service/Support
• Experience with data entry, preferably into a CRM

Nice To Haves

• Experience with SAP preferred

Responsibilities

• Ensure order fulfilment by all channels
• Maintain a high level of knowledge of our product portfolio to ensure that all order requests are accompanied by the appropriate accessories, services, and logistic requirements
• Provide order support, delivery status, estimated ship dates, and stock levels when applicable, etc.
• Work directly with Logistics to provide shipping quotes (I.e. ground, freight, white glove, etc.)
• Process order-related complaints, ensuring customers are satisfied and documenting appropriately by entering the CRM system.
• Navigate and update customer account information for online accounts using our back-office systems
• Communicate product availability and product discontinuation in cooperation with the CPM Team.
• Assist with the processing of all cancellation requests
• Maintain a detailed approach when processing order requests in order to: Distinguish fraudulent orders from valid requests Ensure accuracy (I.e Sold- to, Ship-to, etc.) Identify discrepancies (pricing, quotation)
• Develop a comprehensive understanding of the quoting system, being able to interpret and translate the information into the order entry software.
• Work as a liaison between the Sales Force and customers Necessary ship mode
• Work directly with the Sales Support and Technical Support in efforts to provide seamless support to all internal and external customers.
• Process and document all invoice related/credits and debits/billing issues via eCRM related to warehouse mis-shipments, duplication, etc.

Benefits

• Compensation: $23-$26/hr.
• Bonus eligibility
• Competitive total rewards package including health, financial, and education benefits
• Direct impact on business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed