Order Administration Coordinator

LabConnect•Johnson City, TN

6d•Onsite

About The Position

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Requirements

High School Diploma (or in process of obtaining equivalent) required.
Strong attention to detail and accuracy in reviewing and processing documentation.
Ability to interpret and apply SOPs, quality requirements, and operational guidelines.
Strong organizational and multi-tasking skills in a time-sensitive environment.
Effective written and verbal communication skills with the ability to collaborate across functional teams.
Proficiency in ERP systems and standard office software; experience with order entry systems preferred.
Problem-solving mindset with the ability to identify discrepancies and drive resolutions.
Effective English proficiency to read, interpret, and communicate operational and compliance-related information.

Nice To Haves

1+ years of experience in inventory or a similar role preferred.

Responsibilities

Communicate proactively with stakeholders to resolve order-related issues or delays.
Reviews incoming work orders for completeness, accuracy, and compliance with established requirements, ensuring all necessary information is available before order entry.
Enters and updates orders in the ERP system, verifying item details, quantities, lot and expiration requirements, service levels, and supporting documentation.
Print and prepare requisitions, labels, airway bills, and other shipment-related documentation.
Retrieve and organize visit-specific materials for outbound shipments.
Monitor and manage order workflows to ensure timely processing and delivery.
Identifies missing or incorrect information and communicates with internal stakeholders to resolve discrepancies before processing.
Manages order holds by applying appropriate hold categories, documenting reasons, communicating required actions, and ensuring timely resolution.
Processes amendments and changes to orders by reviewing update requests, validating impact on downstream activities, and communicating with relevant teams.
Monitors order queues, priority lists, and escalation pathways to ensure orders are processed within required timelines, including priority lanes and urgent requests.
Utilizes available tools, trackers, and reports to maintain visibility over order status, holds, and pending actions, escalating concerns when necessary.
Provides professional and timely customer service by responding to order-related questions, clarification requests, and internal or external inquiries.
Adheres to all established SOPs, documentation standards, and quality expectations, ensuring work aligns with regulatory and operational requirements.
Maintains organized digital and physical records to support quality audits, internal reviews, and continuous improvement activities.
Perform other duties as assigned to support operations.