Oracle Sales Cloud App Support Analyst

ZipStaff•San Antonio, TX

2d•Remote

About The Position

ZipStaff is hiring an Oracle Sales Cloud App Support Analyst for a client described as a global professional services and technology consulting leader. The analyst will provide onshore Tier 2/Tier 3 functional and technical support for an enterprise Oracle CX Sales Cloud platform, maintain operational stability, and support system enhancements. The position acts as a liaison between Sales, Sales Operations, Commercial Leadership, and offshore development and infrastructure teams. The role is a W2 contract based in the United States, with the stated location of San Antonio, Texas, and an optional hybrid arrangement in Tampa, Florida. Eastern Time working hours are preferred. The interview process consists of two rounds: a technical interview and a team-fit interview.

Requirements

At least 3 years of hands-on experience supporting, configuring, and administering Oracle CX Sales Cloud, formerly Oracle Fusion Sales Cloud or Oracle Engagement Cloud.
Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent practical experience.
Solid understanding of Lead-to-Opportunity and Quote-to-Order processes, Account/Contact management, Opportunity forecasting, and Territory/Quota management.
Proficiency with Application Composer, Page Composer, and Groovy scripting for custom business logic.
Experience with Oracle Security Console, custom job and data roles, and duty assignments.
Experience monitoring integrations through Oracle Integration Cloud and REST/SOAP web services.
Familiarity with Oracle Import Management and FBDI.
Experience working in a hybrid onshore/offshore model.
Strong analytical, troubleshooting, and stakeholder communication skills.

Nice To Haves

Oracle Cloud CX Sales Implementation Specialist certification.
Experience with Oracle CPQ Cloud, Oracle Service Cloud, or Oracle ERP Cloud.
Working knowledge of BI Publisher and OTBI for ad-hoc queries, reports, and dashboards.
Experience in an ITIL-aligned environment using ServiceNow, Jira, or Remedy.

Responsibilities

Serve as the primary onshore Tier 2/Tier 3 escalation point for Oracle CX Sales Cloud user inquiries, defects, system alerts, and enhancement requests.
Triage, troubleshoot, and resolve complex production issues within defined SLAs, and perform root-cause analysis for recurring defects.
Coordinate incident resolution and operational work with offshore support and development teams.
Administer Oracle CX Sales Cloud, including role-based security configuration, user provisioning, territory management, and data imports and exports.
Use Application Composer and Page Composer to configure standard and custom objects, fields, validation rules, and page layouts, and write Groovy scripts.
Monitor scheduled processes, background jobs, and error logs to maintain system health and data integrity.
Support Oracle quarterly patch analysis, regression testing, and validation of new features.
Partner with sales operations, marketing, and commercial teams to gather requirements and translate them into functional designs, configuration specifications, and test scripts.
Facilitate user acceptance testing and support end-user training and adoption.
Monitor and troubleshoot integrations with ERP, CPQ, marketing automation, and data warehouse systems through Oracle Integration Cloud and REST/SOAP APIs.
Support data governance activities, including duplicate resolution, bulk updates, and data cleansing using FBDI and Import Management.