About The Position
The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.
Requirements
- Experience in Oracle CX Cloud including Oracle Fusion Service Cloud, Oracle Digital Customer Service.
- Experience in Customer Relationship Management/Customer Service.
- Experience in Architecture/Design /Detailing of Processes and Problem Definition.
- Experience in Solution Design.
- Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service Cloud.
- Good understanding of business processes related to Customer Service, Service Entitlements/Coverages, RMA and Depot Repair.
- Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder.
- Knowledge of Webservices based integration.
- Experience in Application Managed Services (AMS).
- Experience in application implementations.
- Experience in requirements gathering.
- Experience in production support.
- Experience in Oracle Cloud Solution configuration, development and deployment.
- Good analytical and communication skills.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Nice To Haves
- Experience in Analytics Cloud (OAC) Reporting.
- Experience with Foundational Agile Kanban.
- Experience with 2 green field implementations.
- Experience in working in projects with Agile methodology.
- Should be able to build strong business partner interactions with client stakeholders.
Responsibilities
- Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
- Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
- Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
- Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
- Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
- Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
