Q3-NAMORC-Oracle Fusion Service Cloud-LCON-Veritiv-Dallas TX

Infosys•Dallas, TX

5d•Onsite

About The Position

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

Requirements

Experience in Oracle Fusion Service Cloud.
Experience in Oracle Service Cloud.
Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting.
Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies.
Experience in architecture/design/detailing of processes and problem definition.
Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.
Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair.
Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
Knowledge of AI Agents and Webservices based integration.
Experience with Oracle Fusion Applications (Fusion Apps).
Experience in requirements gathering and solution design.
Experience with Oracle Cloud solution configuration, development, and deployment.
Experience collaborating with cross-functional teams including developers, analysts, and project managers.
Experience delivering high-quality solutions.
Experience guiding teams on project processes and deliverables.
Experience serving as a solution lead for Oracle CX Cloud implementations.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice To Haves

Experience with Foundational Agile Kanban.
Experience in greenfield implementations and working on projects with Agile methodology.
Good analytical and communication skills.
Should be able to build strong business partner interactions with client stakeholders.

Responsibilities

Develop project timelines, proactively identify and address resource discrepancies to ensure timely project completion
Facilitate effective coordination between technical teams and client stakeholders by organizing regular meetings, sprints, and project phases to align expectations and objectives
Support technical teams in executing development, integration, and customization stages of enterprise application packages, ensuring adherence to project requirements
Monitor project deliverables across all phases to meet established quality benchmarks and stakeholder expectations
Proactive risk management to ensure project delivery.
An ability to build collaborative relationships with stakeholders through effective communication
Focus to anticipate challenges and deliver innovative solutions.
Commitment to balance project economics with adherence to strategic priorities.