Oracle Functional Analyst II

King County • Chinook Building 401 5th Avenue Seattle, WA

12d • Hybrid

About The Position

King County's Business Resource Center (BRC) Shared Services - Customer Support and Training team has two openings for an Oracle Functional Analyst II. These openings are for both Career Service and Term-Limited Temporary/Special Duty Assignment classifications. The Term-Limited Temporary/Special Duty Assignment is anticipated to last for one year. As a member of CST, you will provide technical support to county agencies for requests and incidents related to our Oracle enterprise systems: PeopleSoft, Oracle EBS, BI Insights, and more. You will also be responsible for fulfilling security access requests for Oracle EBS and the Financial Procurement Cloud (FPC) as well as triaging and resolving help tickets utilizing the county's Information Technology Services Management (ITSM) help desk tool. The nature of this position requires sharp troubleshooting skills, being a nimble learner, and a collaborative spirit.

ABOUT THE BUSINESS RESOURCE CENTER OVERVIEW
The BRC oversees King County's business systems, which include applications, infrastructure, software, and vendor relationships. The team also supports business processes, system governance, and work prioritization to effectively serve county agencies.

Shared Services Team: This team specializes in training, change management, and help desk support, along with system security, administration, and licensing. There is also a highly skilled and technical team of DBAs who manage day-to-day running and performance of the systems in Oracle Cloud Infrastructure as well as coordination of system updates and patches.

BRC Director's Office : This team provides guidance to the BRC and advises county leaders on strategies to enhance the county's ERP business systems. They also manage the day-to-day operations of the BRC in support of continuous improvement and a cohesive team approach to govern, manage and support the county's ERP systems.

Bl Insights Team : This team specializes in developing and managing business intelligence analytics across our suite of Oracle ERP applications and SAP Concur. This team also collaborates and works closely with our business partners and county departments to deliver meaningful analytics in support of county business operations. The team is committed to expanding the use of analytics tools and enhancing ERP data governance across the county.

Financials and Procurement Team: This team specializes in Oracle EBS Financials and Procurement, Oracle Procurement Cloud and Supplier Cloud, and SAP Concur travel systems. The team collaborates with our business partners and county departments to deliver finance, procurement, travel expense, and treasury services across all county business operations.

HR and Payroll System Team: This team specializes in PeopleSoft HR, payroll, and retirement systems, collaborating with our business partners and county departments to deliver HR, benefits, and payroll services across all county business operations.

What people have said about working in the Business Resource Center.
"The Business Resource Center provides an environment with highly diverse work groups and business partners, offering opportunities for professional growth and challenges, learning new skills and the latest technology and applications."
"Employee ideas and contributions are highly valued and supported by supervisors and managers, and employees are able to offer solutions to issues that can be brought before business partners and stakeholders."
"Employees have the freedom to manage their own workload, which is both challenging and rewarding. Work involves not only resolving issues and finding the root cause of problems but also interacting directly with business partners and experiencing the positive feedback of their appreciation."
"The job is constantly evolving, providing new professional challenges and opportunities for growth, and this comes with a supportive environment with others around you who are rooting for your success as much as their own."

Requirements

• Previous experience in a customer service role, resolving IT issues for users.
• Ability to work effectively with diverse individuals and collaborate with staff and customers.
• Strong verbal and written communication skills to clearly explain technical issues and solutions to technical team members and non-technical system users.
• Prior experience in a technical support or help desk environment providing support to users by troubleshooting issues and providing solutions.
• Experienced in creating and maintaining complex process documentation.
• Proficiency with the Microsoft Office Suite or related tools is required.
• Able to understand, analyze, and troubleshoot technical issues efficiently.
• Proven ability to prioritize and efficiently and effectively complete work tasks within designated timeframes and handle multiple competing priorities while still delivering excellent customer service and quality work products.
• Strong analytical skills with ability to understand and solve complex business problems.
• Proficient in systems analysis, application troubleshooting, and using reporting tools to monitor and track performance measures.

Nice To Haves

• Technical proficiency and experience in a technical support or help desk environment and have experience using ITSM tools (i.e., Cherwell, Neurons, Jira, etc.) and methodologies (ITIL).
• Experience assisting with project planning and execution and ability to coordinate with team members to ensure timely and successful delivery of project objectives.
• Familiarity with change management, project management, and business analysis best practices.
• Experience developing and/or updating standard work documentation, knowledge articles, or other related technical training documentation.
• Familiarity or experience with Oracle ERP applications such as: Oracle EBS, Oracle Cloud, PeopleSoft, BI Insights, etc.
• A strong commitment to advancing Equity, Racial, and Social Justice (ERSJ) and applying an equity focused approach in all customer and team interactions.

Responsibilities

• Provide technical support to county agencies for requests and incidents related to Oracle enterprise systems: PeopleSoft, Oracle EBS, BI Insights, and more.
• Fulfill security access requests for Oracle EBS and the Financial Procurement Cloud (FPC).
• Triage and resolve help tickets utilizing the county's Information Technology Services Management (ITSM) help desk tool.
• Perform other duties as assigned.

Benefits

• County-issued laptop
• King County's Vision, Mission, and ACTIVATE Values unite us.
• Relentless sense of urgency, delivering on commitments with transparency and accountability.
• Action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact.
• Uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve.
• Listen first, act quickly, and stay aligned as a team to earn and sustain public trust.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed