Oracle Financials Functional Support Expert - Remote

NTT DATA Services•Plano, TX

1d•Remote

About The Position

NTT DATA is seeking an Oracle Financials Functional Support Expert to join their team. This role involves providing support for Oracle Financials applications, troubleshooting production issues, collaborating with developers and business analysts, and documenting support processes. The ideal candidate will have extensive experience with Oracle eBusiness Suite and related financial systems, as well as strong analytical and problem-solving skills. The position requires supporting users in the PST timezone, particularly during critical periods like month-end close, and involves L1 and L2 support in a global delivery model.

Requirements

15+ years of experience implementing and supporting Oracle eBusiness with emphasis on the General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Asset, Purchasing, EBTAX, Vertex, AGIS, Zuora-RMS(Revenue Management System), Brazil localization, and System Administrator activities.
Ability to navigate through end-to-end across multiple systems like Coupa, Concur and other Integrations.
Strong process knowledge is essential to bring effectiveness into the role.
Technical expertise in Oracle AOL, Packages, Procedures, Workflows, Reports, Shell Scripts etc.
Expertise in Oracle SQL plus, PLSQL, SQL developer to analyze the underlying data in the table.
Expertise in Accounting and Financial Processes end-to-end Source to Procure & Record to Report.
Candidate should clear the client specific BGV prior to onboarding.
Candidate should support the users in PST timezone, particularly during period closures & Friday evenings and may run later as there is no India team coverage available on Saturday morning to transition support.
Proficient in adhering to the support process and procedures as per the ITSM/ITIL standards.
24x5 off-shore / On-site/ Near-shore model on working days, week-end on-call for Hi-Sev/Hi-Pri tickets.
Demonstrate effective On-site/Off-shore/Near-shore collaboration.

Responsibilities

Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls.
Work with Developers to triage production bugs.
Manage the queue of cases and work with users and other support teams to troubleshoot production issues.
Work with Product owners, BSA to support User Acceptance testing.
Work with Product owners and BSA to validate and sign off on Supportability functionality.
Participate in technical design review discussions with solution architects and provide feedback.
Document support process, standard operational procedures, support reference manuals.
Effectively and quickly pick up the Zuora-RMS (Revenue Management System) on the job and support.
Provide L1 and L2 support for the Application Maintenance engagement.
Take KT as needed as per the defined process.
Provide support as per KPIs/SLAs.
Adhere to the support process and procedures as per the ITSM/ITIL standards.
Demonstrate positive work attitude & communication in work co-ordination thru collaboration channels, e-mails & meetings, status reporting.
Demonstrate effective On-site/Off-shore/Near-shore collaboration.
Independently work and at the same time, be a good team player to collaborate with stake holders as necessary.
Escalate issues to the Delivery Manager, in a timely manner and be associated for issue resolution.