Oracle ERP DBA Operations Lead (IT Manager)- SDA

King County•Chinook Building 401 5th Avenue Seattle, WA

1d•Hybrid

About The Position

This recruitment is to fill a Special Duty Assignment (SDA) that is open to King County Career Service Employees only. This position is anticipated to last for 6 months, but subject to change dependent on business need. King County’s Business Resource Center (BRC) is seeking an Oracle ERP DBA Operations Lead (IT Manager) to join our team. The Shared Services team plays a critical role in supporting operations and maintenance and strategic planning efforts for the Oracle Cloud Infrastructure for the County’s ERP systems – PeopleSoft, Oracle EBS, and BI. As the Oracle ERP DBA Operations Lead, you will manage and guide operations and maintenance initiatives and projects while collaborating closely with cross-functional teams to achieve successful results. Experience with Oracle Cloud Infrastructure, PeopleSoft HR, Oracle EBS 12.2.X, and BI systems are highly preferred. ABOUT THE BUSINESS RESOURCE CENTER (BRC) OVERVIEW: The BRC oversees King County’s business systems, which include applications, infrastructure, software, and vendor relationships. The team also supports business processes, system governance, and work prioritization to effectively serve county agencies. BRC Director’s Office: This team provides guidance to the BRC and advises county leaders on strategies to enhance the county’s ERP business systems. They also manage the day-to-day operations of the BRC in support of continuous improvement and a cohesive team approach to govern, manage and support the county’s ERP systems. Financials and Procurement Team: This team specializes in Oracle EBS Financials and Procurement, Oracle Procurement Cloud, Cloud Suppliers, Cloud Customer Experience, and SAP Concur travel management. The team collaborates with our many business partners and departments to deliver financials, procurement, travel management and expense, and treasury processes and solutions across all county business operations. PeopleSoft HR and Payroll System Team: This team specializes in PeopleSoft HR, payroll, and retirement systems, collaborating with our business partners and county departments to deliver HR, benefits, and payroll services across all county business operations. BI Insights Team: This team specializes in developing and managing business intelligence analytics across our suite of Oracle ERP applications and SAP Concur. This team also collaborates and works closely with our business partners and county departments to deliver meaningful analytics in support of county business operations. The team is committed to expanding the use of analytics tools and enhancing ERP data governance across the county. Shared Services Team: This team specializes in managing the day-to-day operations and maintenance and ensuring the performance of ERP systems in Oracle Cloud Infrastructure as well as coordination of system updates and patches. This team is also responsible for system security, administration, licensing, training, change management, and help desk support. What people have said about working in the Business Resource Center. "The Business Resource Center provides an environment with highly diverse work groups and business partners, offering opportunities for professional growth and challenges, learning new skills and the latest technology and applications." "Employee ideas and contributions are highly valued and supported by supervisors and managers, and employees are able to offer solutions to issues that can be brought before business partners and stakeholders." "Employees have the freedom to manage their own workload, which is both challenging and rewarding. Work involves not only resolving issues and finding the root cause of problems but also interacting directly with business partners and experiencing the positive feedback of their appreciation." "The job is constantly evolving, providing new professional challenges and opportunities for growth, and this comes with a supportive environment with others around you who are rooting for your success as much as their own."

Requirements

Demonstrated proficiency providing Oracle ERP system administration, database administration and IT engineering support for Oracle cloud infrastructure to support ERP applications on OCI for PeopleSoft 9.2 and EBS 12.2.XX or higher).
Strong interpersonal skills to engage and build relationships with diverse cultures and a customer-focused approach, fostering positive relationships with agencies and staff.
Ability to work collaboratively across teams and engage with customers in a manner that fosters, and models open dialogue and communication, curiosity and cohesive team building
Familiarity with Oracle ERP and ERP cloud products, integration approaches, tools, architecture and infrastructure, and other applicable technological features.
Experience with Jira and ITSM helpdesk tools (Cherwell, Neurons).
Experience with cloud-based Oracle solutions (OCI, RDS, Azure), virtualization, and Exadata environments.
Demonstrated ability to lead technical teams, manage complex environments, and drive operational excellence.
Strong communication, collaboration, and problem-solving skills.
Experience in Oracle database administration, engineering, and leadership or management.
Strong proficiency in Oracle Database versions 19c, RAC, Data Guard, RMAN, OEM, and PL/SQL.

Nice To Haves

Experience with Oracle Cloud Infrastructure, PeopleSoft HR, Oracle EBS 12.2.X, and BI systems are highly preferred.
Knowledge of Linux/Unix system administration
Experience in large-scale enterprise or regulated environments

Responsibilities

Lead and manage the day-to-day business and technical operations of the Shared Services DBA team consisting of database administrators and IT engineers and provide technical guidance throughout delivery.
Support the development and oversee the implementation of short-, mid- and long-term work plans and staffing plans.
Direct work, manage staff performance, coach and guide team and hold self and people accountable with a focus on inclusion, engagement, transparent communication, and know how to lead and manage to people’s strengths.
Develop strategies and systems that address and apply equity within the workplace and in the services provided to customers.
Develop, practice, promote, and set standards for technical work and operations for Oracle ERP database administration and IT engineering tasks, seeking repeatable processes and consistency in configurations across multiple instances and environments.
Develop technical and standard work documentation.
Support annual disaster recovery testing and events.
Possess strong technical and functional knowledge of Oracle ERP database administration and IT engineering support for Oracle Cloud Infrastructure and PeopleSoft 9.2
Skills, knowledge, and experience with PeopleSoft and Oracle ERP application technologies, including Oracle database administration (install, patch, upgrade, backup, recovery, tuning, RAC) and DevOps tooling and scripting.
Experience with PeopleSoft release update cycles and quarterly update impact analysis.
Experience planning, testing, and implementing Oracle architecture updates and new infrastructure.
Develop and implement plans for ERP systems maintenance, including application, database, middleware, and security updates.
Participate in planning and budgeting for OCI and application changes.
Be responsible for the availability, performance, and recoverability of assigned ERP applications and databases.
Implement solutions and patches to quickly respond to vulnerability alerts and events to protect ERP applications, data, and environments.
Lead applications/system upgrades and technology projects
Perform capacity planning, forecasting Oracle Cloud Infrastructure needed to support business requirements.
Coordinate and support patching, upgrades, and performance tuning of databases, middleware, integration, and application technologies and related IaaS and PaaS infrastructure components.
Evaluate new technologies, develop architecture options and designs, and prepare proposals with costing for review and approval by BRC teams and management.
Collaborate with vendors to research new technical products and solutions.
Partner, collaborate, and work confidently with BRC peers who manage the ERP applications, King County IT peers, and vendors to prioritize business and technology needs, identify strategic opportunities, and develop recommendations for potential solutions.
Lead and manage a team of Oracle DBAs, fostering a culture of accountability, innovation, and continuous improvement.
Develop and execute strategies aligned with organizational goals, including modernization and automation initiatives.
Plan and manage resource allocation, prioritization, and staffing.
Define and enforce standards, policies, and best practices for database architecture, security, and operations.
Partner with application and infrastructure teams to support deployments, troubleshoot issues, and improve system performance.
Oversee installation, configuration, patching, upgrades, and lifecycle management of Oracle databases, tools, and related technologies.
Ensure disaster recovery and backup strategies are implemented and regularly tested.
Drive performance tuning, optimization, and proactive monitoring to maintain reliability and efficiency of database systems.
Maintain compliance with audit, security, regulatory, and organizational requirements.
Provide guidance on database design, capacity planning, storage optimization, and cloud/hybrid architectures.
Evaluate emerging technologies (e.g., Oracle Cloud, Exadata, Autonomous Database) and recommend adoption where appropriate.
Support major incidents, root-cause analysis, and problem resolution for technical issues.
Work closely with project managers, developers, business analysts, and security teams to ensure successful delivery of IT initiatives.
Participate in architecture reviews and provide expert recommendations for systems dependent on Oracle technologies.
Communicate progress, risks, and issues to leadership and stakeholders in a clear and timely manner.